I have a real problem with this. Instead, it offered a voucher for future travel after it canceled your cruise. 24 hours after e-filing a tax year 2022 return. 6 months or more after filing a paper return. The 125% Future Cruise Voucher will also be fully transferable. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. West remained patient, hoping UnCruise would see the error of its ways. Check your local consumer laws. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. You will get personalized refund information based on . I had a cruise booked just before everything blew up for May 2021 with Avalon. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Interesting. We made the decision to pull the plug. Etc. Medial Marijuana Recommendations. Please help. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Viking has not changed their policy on their vaccine policy. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. That didn't seem . Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Check out our directory. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. If you're closer to your sailing date, you may lose 75% or more of your fare. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. My Samsung tablet wont hold a charge. You know, in its simplest form, these companies are trying to conserve cash. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Asked for a supervisor but she told me the same thing - 2 more weeks. Cunard's Queen Victoria. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. He wanted his money back. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. Viking should stand behind what their reps have promised. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. I want my money back now. Started August 27, 2021, By But this right is only lightly codified in some state laws (heres Michigans for, example). Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. I have to add that I use the sameViking agent rather than a TA. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. I chose to go next year. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Now West wants to unravel the companys future cruise credit offer. He paid Vantage $18,536. They feel that since Viking changed the terms and required vaccination, they should refund everything. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Does Viking? But you have options. Can a cruise line really turn your cash into expiring credits? Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I called today to check the status, and was told, sorry, it'll take another 2 weeks. If you need help with any problem,please contact us through this form. Europe's Danube River is a frequent route for Viking River Cruises. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. Find and select the payment they want to refund. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. But it left the door open for an eventual cruise credit refund. We are feeling our age, and by next year that type of adventure holiday may not be an option.. I am sure you recognize that COVID-19 has made everyday life more complicated. I hope companies look on this favourably. But they refuse, offering a credit instead. A. I believe I was told what I was told in order to sell a booking. And thats saying a lot. VikingCash is an on-line debit account run through your Viking Card. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. Were always here to help. West received the money and is grateful for the help. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Consumer Alert: No more automatic refunds for skipped ports? Technically, no. He he tried to take the trip solo, he was charged another $10,000. What is the Viking cancellation policy? This also applies for price adjustments. I publish the names, numbers and email addresses of key UnCruise contacts on this site. 2 1/2 weeks later, refund is still "being processed." Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. I called on 4/8 and the cust. Alaskas Inside Passage is more beautiful than the photos. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). The orginal cruise was paid by cash. Wheres my $15,194? We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. Can I get my 173,116 Chase Ultimate Rewards points refunded? We also had a quick refund from Viking. West was heartbroken. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. 85% of Full Fare. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. But why cant I get a refund? what did terry christensen do. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. Deposits are refundable unless otherwise indicated. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. The maximum withdrawal amount tends to be lower at gas stations. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. When Viking cancels your cruise, you are entitled to a full cash refund. It gives you time and room to manuever should the environment change. I mostly agree with duquephart. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. infinite painter brushes. Language and Region. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. The OP . VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. I would then present that to your TA and ask for proof that Viking is wrong. . The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. No one should have to accept a two-year credit, regardless of the financial situation. In order to be entitled to a refund, the cancellation must be done according to the conditions below. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. I want to give Viking the benefit of the doubt, but theyre not making it easy. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Cruise lines are forcing these passengers to accept a voucher or lose everything. Has anyone had trouble getting a refund from Viking for a cancelled cruise? Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. We did not get paid the extra 25% and did not expect to. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. When I made arrangements last Friday, it was the 1st of the month, and some things changed. Now our vouchers are supposed to expire in a few days. Yes, this will be the best. You can also go here on the Viking site for that and any future updates. My cruise was cancelled by Viking in early March due to Covid. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. 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