14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results (6) Guest Testing Positive for COVID-19 During Cruise. You should notify us as soon as possible in the event of any change in these details. Luggage does not include mobility equipment which is dealt with below. After balance due date, cancellation is subject to the same cancellation charges as the cruise. Other charges may also be payable in addition to the administration fee. Special care must be taken of such items. NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. We reserve the right to revise or amend our COVID-19 Policies and Procedures as required or recommended by governmental agencies and health authorities in the US, UK and other jurisdictions where the Vessel calls. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. Failure to do so may result in the Guest being refused boarding. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. We make no warranty or representation as to the time or route any particular transfer will take. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. You should make a note of the ESTA approval number when you receive it. All information is believed correct at time of publication but is subject to change. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. Norwegian Cruise Line. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. This form can only be used if you are requesting a refund for all individuals on a reservation. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. Forum Jump. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. These can be viewed on the airline's website. We will have no further or greater liability. You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. Where we cannot do so, the transfer may be cancelled as referred to above. Unless and until specifically confirmed, all special requests are subject to availability. Most changes to confirmed bookings will be insignificant and we have the right to make these. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. Suspended Sailings - Refund Request. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. The different options and fares are marked accordingly. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. For All Basic Fares: (Excluding Full World Cruises . (6) Pets, birds, livestock and other animals are not allowed on board the ship. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. *or full payment if booking is made after balance due date (see below). (i) the act(s) and/or omission(s) of the Guest(s) affected; or (8) Airlines limit their liability in accordance with applicable international convention and regulation. (1) In order to confirm your chosen holiday, a deposit is required as follows: All Categories regardless of cruise length Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. (4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. NCL has not indicated that this is the case. Information on entry requirements for the USA is available at http://travel.state.gov. I was not able to. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. (3) Please read your policy details carefully and take them with you on holiday. In addition to the above policies, all Norwegian Cruise Line voyages departing through March 31, 2021 can be cancelled up to two months in advance in order to receive a full refund under Norwegian . Compensation arising from a shipping incident can go up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018) unless the carrier proves that the incident occurred without his fault or neglect. Please note, all telephone conversations with our reservations department are recorded. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Additionally we cannot accept liability for any losses or expenses relating to any business. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. Disney Cruise Line: Did not respond to a request for information. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible: d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. Full cancellation charges will then apply. The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. We will not be responsible for arranging or meeting the costs of any alternative form of transport. Requested excursions may not be available at time of booking. They are arranged and provided by operators who are wholly independent of us. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). MSC Cruises: 60 to 90 days. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. You must be physically and mentally capable of undertaking the holiday. Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. a. The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. Guests are at all times responsible for paying all service fees imposed by the airlines. 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