I had insurance and filed a claim. Thanks; I went ahead with the AIG policy. Fabulous Cruising in the Caribbean with Viking! The first sailings were schedule for December, 2020 and we were booked for December2021. Change of travel requirements after full payment received/ignoring request for full refund. Not a "serious complaint" . We did not see ANY of Spain. I'll suggest they have further room to continue growing the ocean brand. Ed L wrote a review Feb 11. An apology is not good enough. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. I was surprised by the decor. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Been to all these Mexican resort areas on land vacations. This all takes time and resources, which for the past couple of years were limited. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? We loved The Chef's Table. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. What does Viking do Nothing. Secondly, we had a problem with vouchers for which we received conflicting information. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. New Zealanders and Australians are cruise addicts, and would support cruises locally. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. Not crowded at all only about 900 . If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The ship was impeccably clean with a comforting decor. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Does this happen very often in summer months (we're going in July 2024)? We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Still need to do South America when the pandemic is really over. I expect to see future World Cruises with different itineraries. I tried to substitute my niece as travel partner in place of my wife. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Though, it was easy to adjust the restaurants when we were on board. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. CC Help Jenn R. Ray Hively of Acworth, GA, US. I thought that Viking was reputable, so I put too much faith in them. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. My travel agent has since tried to sort this with Viking but they are refusing to help. Thanks for the recommendation! Viking booked the hotels for these excursions. Only Viking can make the appropriate reservation. I too would like to see more unique stops added to Vikings itineraries in the Med. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. It seemed cold and far from nautical. Love to be on a ship instead. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Started June 21, 2021, By We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Viking only includes in on World cruises. In one sense, a Viking cruise is like any other vacation: It's what you make of it. Desired outcome: Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. The service was impeccable, amazing staff and top notch amenities. airfare $2198 However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. We enjoyed Viking's care from the airport to the ship and back again. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Complimentary stem-to-stern WiFi internet access. We finally made it in 2022. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Both countries are great places to travel independently. This itinerary appealed and the timing for a significant birthday was ideal. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. The only issue we had were the specialty dining rooms. So excited as I've wanted to do this trip for Years. Viking Ocean seems to run in grooves in the ocean. . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Most serious was putting soft-boiled eggs under the. I for one have no interest in the Carribean. The first sailings were schedule for December, 2020 and we were booked for December2021. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Desired outcome: Heated bathroom floor and towel rack had to be activated outside our stateroom. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. This is apparently the case with or without purchasing the CFAR option. The cuisine on Viking Ocean Cruises is excellent. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. A wonderful way to visit Carribean islands. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Privacy Policy, Terms of Service, Disclaimer. Helpful . Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. This will surely increase the credibility of your complaint. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. 1. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. It not the ones they have, it the ones they don't have. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. They have lots of ships and are getting more! Oceania does a circle tour of Australia. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. All of the staff in the enfold and beverage department were on point. We chose this cruise for a few reasons. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Good luck!. We enjoyed Viking's care from the airport to the ship and back again. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. We hear of staffing issues on Octanis on the west coast. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. We loved the small ship with only 900 people. Oceania and Azamara have more interesting itineraries for down under. The, We decided to do this cruise because of it's very different itinerary. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . In the World Cafe, signs did not always match the food. Insurance companies are slick. All I got was 'you must pay in full for your trip before booking extras'. The ship was impeccably clean with a comforting decor. Date of experience: February 18, 2023 CC Help Jenn There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Most people on the ship disagreed. The pools were well maintained and temps were comfortable. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. This is a work policy that covers me for work or personal travel. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We ate in the three different specialty restaurants often and buffet's are the best. They instead provided a $100 voucher for each of us. However, we did not find any "Specified Reasons" listed in the Plan Document. Or adding new ports in the Med to their line up. 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