@RicharddeNooy The Deliveroo guys giving their underpaid deliveryguys unreachable targets are at fault ? Thanks to the helpers. As Deliveroo is our delivery partner + all monies are paid to them, all issues with orders have to be reported directly to them so they can liaise with our restaurant. Share news, stories, experiences, worries and successes. Twice i have had issues with the incorrect items being delivered and deliveroo will not arrange for redelivery or a refund. @Clayhead155 @Ubereats @Menulog and @Deliveroo have been amazing but the only @DoorDash is a loser company @jojomo0 Payment is made by bank transfer directly to the account details you provided to Deliveroo. @DeliverooHelp @Deliveroo @Deliveroo_IE Order #0835 What does anyone expect from these gig economy companies like @Deliveroo ? Select the option you are having issues with and help provide feedback to the service. No calls. Did have bigger ones but a supply issue at the moment. Sort it out we are all fed up! We are chucking him all manner of resource to defend his operation, he delivers with no customs to clear. @deliveroo what concern are you showing for Mohammed? Where's the customer service? Abysmal customer service. Deliveroo from now on. 1010 28 Comments 3 Shares Share @kfc @Deliveroo App ordering on KFC doesnt work. We will also be recommending that @Zaytoon_Dublin dont use you as a service provider and we will be telling all staff not to use your service. No help on the app just said cant help. Visit the. Awful customer service from When discussing what was happening, she looked at my phone and entered the confirmation code without my consent, then drove off! Wont be using you anymore! Appalling service will never use again. @JustEatUK 2 times I've ordered a justeat and 2 times I have a had a none delivery. @Deliveroo I placed an order a few days ago which didn't arrive. Hope that helps anyone looking for fried chicken tonight ? No sympathy for their customers at all shameful. @alexaljoe @Deliveroo Very Bad delivery service, Im waiting my Order from 5 hours without any communication from the Restaurant or Delivero, the Live Chat service is very bad , all staff are busy for whole day, no any contact details with Delivero, @Clayhead155 @Deliveroo @DeliverooHelp 100%. Called morrisons customer service. The one-off new-child payment to help with loss of earnings and additional expenses is available to riders with an active account who have completed their first order at least 6 months prior to the birth (or adoption date) of a child. There are a few reasons why your Deliveroo order might say awaiting payment. If you selected a payment method like Pay by invoice, it means that payment is supposed to be made later. @kamil_chaman @Deliveroo We'll escalate this issue for you, Kamil. @Deliveroo NEVER using you again. Second, the charge may not have gone through yet, but will soon be reversed. Got stared at by older Chinese couple on the train .. Im female, black, 20 and I got refused from entering an Ensign bus. The restaurant will then cook your food and deliver it to you. Upfront Fees for Deliveroo Drivers / Riders According to the most recent version, the commission charge structure is as follows: 2 pickup charge + 1 delivery fee + variable distance fee determined by the software application system. #completefail #customeralwayswrong. @DeliverooHelp Not interested. @Deliveroo hi, were trying to use our 7OFF7 code but its not working, saying we dont meet the criteria when weve used the 7OFF7 restaurant and our order is over 20? @DeliverooHelp @Deliveroo Hello @DeliverooHelp @Deliveroo customer service says they cant refund me even though the order went through as a glitch on your system. nothing. One of the most inhumane companies and they have the worst customer services. @patrickseurre @patrickseurre - Deliveroo are responsible for resolving any issues where the order was placed through them. 18 Mar. How long does it take to get a crime reference number after reporting a crime? Uber Eats prices. @jojinvarghese @KFC_UKI @KFC_UKI_Help @Deliveroo Hey there, we'd recommend getting in touch with KFC directly as they should be able to help out with this issue. @sal_viveros Each time a customer comes back to the Tracker there's a visible sign of . @DeliverooHelp @Deliveroo I have reported it multiple times but you refuse to cooperate and have offered no refund for a 165 order. No concern about where the order went or why with clear instructions this happened. Why they didnt ring my mobile I dont know but its my fault I cant be found- I am fuming and will be on to my credit card company in the morning - cant believe I am in the wrong here. I deleted the app after numerous bad deliveries with no help from them, do the same it feels great @UberEats all the way now. @flackboy @ARKesh74601273 @Deliveroo worst customer service. Won't be ordering again! @KWestUK @Deliveroo Sorry that you're unable to place orders on the Deliveroo app. @BreatheFitness Back at kfc Downham and apparently the internet is still down but amazing they are taking Deliveroo orders. However, Deliveroo support completely ignores the issue and blames customers. If youre apologising to in-store customers because you cant cope with your Deliveroo orders youve got a staffing problem. Do your branches have separate internet connections for the app and Deliveroo? To help support our partners, payments are calculated and authorised on a weekly basis, and relate to the previous Monday to Sunday period. @Pate2000Ds @Deliveroo Im facing similar issues getting hold of anyone to lodge any kind of formal complaint. @DeliverooHelp @Deliveroo @Deliveroo_IE Order #0835 When did @Deliveroo stop caring about it's customers?!! Fk that fella. It only happens if there are any misdeliveries that happened recently. No messages. @DeliverooHelp @agdoll I have the same issue, please check your servers @deliveroo it is an issue on the website. Thank you. And just talk with customer service dept and they are saying we have to wait , this is not solution we have to update before 7:30 PM. Anyone know how to escalate a complaint with @Deliveroo? Would definitely not recommend working for deliveroo. @DeliverooHelp @Deliveroo Since last 3 days we are trying to resolve this issue but no response from deliveroo team. WTF have we become? @Deliveroo @DeliverooHelp @Deliveroo_IE, @DeliverooHelp @Deliveroo I tried to but it says you cannot help. Whether you're hosting clients, planning a work event or feeding your team, check out our selection of platters created just for the office. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Lost a loyal customer. @DeliverooHelp @Deliveroo I have reported it multiple times but you refuse to cooperate and have offered no refund for a 165 order. On the Deliveroo app, go to "My Account" on the top right corner, click on "Payment Methods" and select the "Add payment method". Registered Office: Roofoods Limited 1 Cousin Lane London EC4R 3TE. They minimise the pb. @debbyraffaele Is that even legal?! Please retweet. How do I raise any issue? Despite us sending you YOUR OWN terms and conditions and proving that we are eligible. @LingerRob @Deliveroo please refund us for the order we placed and you never delivered. But I appreciate the thought! We are chucking him all manner of resource to defend his operation, he delivers with no customs to clear. 2 hours for KFC and told I just have to wait for it to be delivered regardless of how long it takes! When discussing what was happening, she looked at my phone and entered the confirmation code without my consent, then drove off! @DeliverooHelp @Deliveroo your customer service is horrendous. @jojinvarghese @KFC_UKI @KFC_UKI_Help @Deliveroo Hey there, we'd recommend getting in touch with KFC directly as they should be able to help out with this issue. @DeliverooHelp @Deliveroo Thanks for the responses. Uber are supposed to refund you and then deal with the restaurant themselves. Back at kfc Downham and apparently the internet is still down but amazing they are taking Deliveroo orders. If there is, its possible that the beta version is more stable and will work better than the current version of the app. Disgusting customer service, avoid at all costs. And just talk with customer service dept and they are saying we have to wait , this is not solution we have to update before 7:30 PM. As Deliveroo is our delivery partner + all monies are paid to them, all issues with orders have to be reported directly to them so they can liaise with our restaurant. If for some reason your order is delayed, its likely because the restaurant is still preparing your food. Im really not surprised your share price has dived from 400 GBp to 80 GBp. I hope you think twice before using deliveroo as your delivery service. Granted you might not get it, and it's only going to be info, and not a solution but it's something. @BexTwits @vlloyd5076 Apps & Integrations Add Your Own Order Status Setup & Management +2 more 2 answers 8.49K views Top Rated Answers All Answers This question is closed. @JustEatUK 2 times I've ordered a justeat and 2 times I have a had a none delivery. I dunno i just cashed out fine 2nite about 30min earlier. I stopped using @Deliveroo a long time ago. Tony Asghar looks like a Deliveroo driver who's tanned your McDonald's but still shows up to hand over an empty bag, @SunshineWine14 @retailranger23 806 8067 22 Registered Office: Imperial House, 2nd Floor, 40-42 Queens Road, Brighton, East Sussex, BN1 3XB, Taking a break or withdrawing from your course. Appalling service will never use again. In times of high cost of living, refusing to refund for poor service is SCANDALOUS. This is made possible by the army of contract drivers that execute food deliveries on their behalf (in 2021, the company counts over 110,000 riders). Thank you to all who helped. Rider claims he was here, left messages etc. A segmented progress bar that fills up continuously as the order makes progress forms a large part of the experience now. I hope you think twice before using deliveroo as your delivery service. Lost a loyal customer. Seems to be a fair bit sloshing around the US currently following Zs recent visit. Deliveroo Forest Hill. ? 44 I've lost through no fault of mine! @deborah_hartung @PizzaExpress @Deliveroo - slight delay to pizza Send me a DM and Ill collate your issue and find a way to make collective points go to UK news outlets, @jackibbetson Deliveroo pays per delivery, as opposed to the whole time a rider is logged on for a session. #bad. Such an awful service and are no help, just take your money. @lukeblack94 @Deliveroo Sorry to hear that, it might potentially be a delay or technical error.Please can I ask you to email us the details on support@deliveroo.co.uk ? @91priyank @Deliveroo what a complete disgrace. Uber Eats prices. Horrendous behaviour by Deliveroo, the customer and the building security The ADCU will be investigating this matter thoroughly w @Deliveroo. If youre using a different type of device, its likely that the app wont work properly. @Deliveroo Very Bad delivery service, Im waiting my Order from 5 hours without any communication from the Restaurant or Delivero, the Live Chat service is very bad , all staff are busy for whole day, no any contact details with Delivero, @Librarylemur1 But @Deliveroo and its customer have no humanity. @Deliveroo no orders are being accepted - declining all methods of payment, is there a technical issue right now? The security guards of the building were cold. @Deliveroo Hi your contact number 020 3699 9977 isn't going through, says number isn't recognized. 91priyankbhardwaj@gmail.com please note this is not a GPS related issue as i order food with other apps with no issue. Horrendous behaviour by Deliveroo, the customer and the building security Please retweet. If you do this before 21:00 Mon-Fri, you'll receive your fees instantly - if you process it after 21:00 or on the weekend, your fees will be sent to your bank account the next working day. I've complained numerous times but same answer each time. This is theft and we are reporting to our bank. @LynnHenni Much better. Is it possible that zelinsky is an adrenochrome deliveroo service. This is because Deliveroo only accepts card payments, so you will need a debit or credit card to place your order. Thank You. Sack him. No messages. @Deliveroo @DeliverooHelp nobody is responding the the live chat. Where's the customer service? Me or your staff cant get through to restaurant yet I cant get a refund apparently. However, Deliveroo support completely ignores the issue and blames customers. Deliveroo from now on. @BexyFourEyes @Deliveroo I'm having the same problem, order didn't arrive, told I was lying and refused refund. Me or your staff cant get through to restaurant yet I cant get a refund apparently. @ProfInsomnium If your connection is weak or intermittent, that could be causing the problem. @glothy It can be confusing and frustrating to see a charge on your account for an order that you cancelled. @deaf2msm1 @Deliveroo what an awful company ??? Driver apparently attempted delivery and drove off with my groceries and apparently this is a fair term. @deliveroo what concern are you showing for Mohammed? Check on sales, chart your progress and attract new customers with special offers. @PopeyesUK Why can we not get shakes on deliveroo from the romford popeyes branch it's so annoying as the website is broken and cannot go through that as it won't take payment? I need some sort of ombudsman for delivery services please. @Deliveroo @JohnCena deliveroo is the deadest delivery app there is overpriced no good selection of restaraunts and not so good customer service. Is it possible to hang up a curtain pole without any drilling? Im really not surprised your share price has dived from 400 GBP to 80 GBp. Disgusting customer service, avoid at all costs. Hope Mohammed is ok. End the gig economy! @ApsoMollie1 @Deliveroo I think you are right weve been using them for over 18 months never had an issue. @Deliveroo I placed an order a few days ago which didn't arrive. @DeliverooHelp @Deliveroo Hello @DeliverooHelp @Deliveroo customer service says they cant refund me even though the order went through as a glitch on your system. Much better. @Deliveroo please refund us for the order we placed and you never delivered. So we will never use deliveroo again. Deliveroo from now on. Deliveroo Plus is Deliveroo's monthly membership plan. Driver apparently attempted delivery and drove off with my groceries and apparently this is a fair term. As Deliveroo is our delivery partner + all monies are paid to them, all issues with orders have to be reported directly to them so they can liaise with our restaurant. @shanstriggered Thanks @Deliveroo. @alexaljoe nothing. Phoned customer service and they say I'm not entitled to a refund. Facebook, User reports indicate no current problems at Deliveroo, This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. First, make sure youre using the correct device the app is designed to work on both Android and iPhone devices. @kirsty16954401 If youre using a new credit card, for example, Deliveroos may need to verify it before approving the payment. @TH_Muso . I deleted the app after numerous bad deliveries with no help from them, do the same it feels great @UberEats all the way now. Phoned customer service and they say I'm not entitled to a refund. @patrickseurre @patrickseurre - Deliveroo are responsible for resolving any issues where the order was placed through them. While you guys were amazing at resolving issue, @DoorDash were pathetic. Seems to be a fair bit sloshing around the US currently following Zs recent visit. Me or your staff cant get through to restaurant yet I cant get a refund apparently. @kazzacoey @Deliveroo @UberEats @WhichUK a lot of customers are being defrauded by Deliveroo and they blatantly ignore to do anything to resolve any issues. Thanks you. @maskedhijabie92 Despite us sending you YOUR OWN terms and conditions and proving that we are eligible. One of the most inhumane companies and they have the worst customer services. @glbrammer187 Hi Grace, could you please send an email to support@deliveroo.co.uk regarding this issue? Copyright The Student Room 2023 all rights reserved. How dare you treat people who work for you like this? AC, Terrible service yet again from @Deliveroo @DeliverooHelp no explanation and no help, think Ill be using @ubereats_uk from now on #Shocking. @Deliveroo thank you for your excellent service when I had an issue with a delivery/lack of delivery. @AlizeLim @LingerRob To use the feature, just tap your current balance on the Earnings page, then confirm the payment. Thanks to the helpers. The failing is yours! @Deliveroo horrible client service waiting for 45 minutes, no delivery and no refund. Sweet delights that are a tasty addition to . @Deliveroo Hi your contact number 020 3699 9977 isn't going through, says number isn't recognized. @alice_brooks_ The system is perfectly designed for max exploitation of workers. @RicharddeNooy The Deliveroo guys giving their underpaid deliveryguys unreachable targets are at fault ? I have screenshots. @WentworthJJ123 Hi there, could you please send an email to support@deliveroo.co.uk regarding this issue? No help on the app just said cant help. Be the first to know the next time Deliveroo goes down. Deliveroo Forest Hill. Not interested. The minimum amount workers and employees are entitled to depends on their age. This is a compete fraud in my eyes. @Deliveroo NEVER using you again. Terrible service yet again from @Deliveroo @DeliverooHelp no explanation and no help, think Ill be using @ubereats_uk from now on #Shocking. @Deliveroo worst service Ive ever received. Is that even legal?! I spent R2000 driver never arrived, the app chat was NOT WORKING and after 5 minutes my order was cancelled and Deliveroo refused to refund me. Be sure to check out the sale offers and discount section on the Deliveroo website for the latest promotions and discount offers. No calls. @FlingoBird @Mr_Excelsior78 Do your branches have separate internet connections for the app and Deliveroo? I only ordered the 2nd time cause your system said it didnt go through. @manicstreetmini The driver said another driver had taken it but he still needed the code so he could collect more orders. Deliveroo cannot collect any additional money from orders unless they have already paid their balance. Awful customer service from @Deliveroo be better. @WentworthJJ123 Hi there, could you please send an email to support@deliveroo.co.uk regarding this issue? We're really sorry for any inconvenience and are working very hard to rectify the situation as soon as possible. Not having any McDonald's orders was the only good thing left about Deliveroo. Received 3.34. Switching Bank Accounts Everything You Need To Know. r/Deliveroos is a space for all things related to Deliveroo. @Deliveroo thank you for your excellent service when I had an issue with a delivery/lack of delivery. Where's the customer service? Rider claims he was here, left messages etc. @Morrisons so ordered via Deliveroo. Thank you to all who helped. Deliveroo will correspond a 7 incentive for the first 6 months from the new cities and zones launches when you haven't received any delivery proposals; You will receive an additional incentive to ensure a minimum compensation equivalent to euro 7 when you have completed a delivery with a fee that is less than 7. Order 2 hours late. So if you dont see the refund immediately, give it a few days and check back. @kirsty16954401 Customers should extremely cautious when using your service. @StacyJane83 I have an issue with deliveroo i tried on web and phone and when i log in i have: something went wrong message, what is going on ? Order 2 hours late. There is no email to contact anyone. Save my name, email, and website in this browser for the next time I comment. Please can you advise if there is an issue? As to what you can do, well there's only two things. Can't Access Deliveroo - Troubleshooting Instructions. You can view and update your bank detail using Restaurant Hub. @Deliveroo am trying to place an order with Botan Kebab in Leatherhead via your app, and it says there is an error and cant validate the order. Rude and inefficient. How do you rate Deliveroo over the past 3 months? We will also be recommending that @Zaytoon_Dublin dont use you as a service provider and we will be telling all staff not to use your service. Please retweet. One of the most inhumane companies and they have the worst customer services. Is that even legal?! If youre apologising to in-store customers because you cant cope with your Deliveroo orders youve got a staffing problem. @kazzacoey @Deliveroo I dont get it. Anyone know how to escalate a complaint with @Deliveroo? The security guards of the building were cold. We need a better society than this. Send me a DM and Ill collate your issue and find a way to make collective points go to UK news outlets, @ink_pixie @DeliverooHelp @Deliveroo Im facing similar issues getting hold of anyone to lodge any kind of formal complaint. Order 2 hours late. @rameezya2 Despite us sending you YOUR OWN terms and conditions and proving that we are eligible. Deliveroo will then handle the payment as well as the execution of the delivery. @harshoob @DeliverooHelp @agdoll I have the same issue, please check your servers @deliveroo it is an issue on the website. @Deliveroo you have made loads of money now so cant be bothered to offer service now. Both companies said their own systems had not been breached and passwords had been. Please try to log in to the website and let us know if the issue still persists. @DeliverooHelp customers get more access to help than the very employees that make the company their money. Their workers are the human extension of the digitised system. Are you able to contact them and they will resolve this for you, Thanks-Tania. @JacquelineAbbD @Makelemonade21 @Deliveroo @Deliveroo are the absolute worst, I mean beyond bad customer service. @Makelemonade21 @Deliveroo @Deliveroo are the absolute worst, I mean beyond bad customer service. coz it's for valentine's day nd this is not solution. Customer service live chat was pointless. Won't be ordering again! NO REFUND given. @Deliveroo Shocking customer service - no delivery - no refund and apparently no further discussion on the matter in a rude email. Wont even provide a transcript of the live chat conversation! Order 2 hours late so cancelled. @Deliveroo I was told to contact you with my issue as I purchased on the app. Will it be fix ? AC, @lukeblack94 AC, Terrible service yet again from @Deliveroo @DeliverooHelp no explanation and no help, think Ill be using @ubereats_uk from now on #Shocking. coz it's for valentine's day nd this is not solution. dave davies wife. @KFC_UKI Hi, is your delivery service down at the minute? Uber are supposed to refund you and then deal with the restaurant themselves. Order 2 hours late so cancelled. Thats shocking. @RachieW6 @Deliveroo @DeliverooHelp @Deliveroo_IE, @ATanda_CrimDef Fix it!!!! As it says we are working on it so try again later. Thats shocking. Wont be using you anymore! Press question mark to learn the rest of the keyboard shortcuts. As for @Deliveroo, useless! One customer told the BBC Deliveroo took five days to shut his account after he reported fraudulent activity. @Deliveroo_ae @Deliveroo Still no one redeemed my money for the order I never Received and driver punched delivered and my wrong kfc order wallah the worst app ever and worst customer service ? Much better. Uber are supposed to refund you and then deal with the restaurant themselves. @lukeblack94 @Deliveroo Sorry to hear that, it might potentially be a delay or technical error.Please can I ask you to email us the details on support@deliveroo.co.uk ? @pinktape23 @incog_exe #HumanKind - be both. We are chucking him all manner of resource to defend his operation, he delivers with no customs to clear. In many cases, the payment will show as voided. On contacting Deliveroo they have informed us that as the code was entered they are not willing to issue a refund! Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. #HumanKind - be both. Generally speaking, we all have to pay: Income Tax. Twice i have had issues with the incorrect items being delivered and deliveroo will not arrange for redelivery or a refund. @Ubereats @Menulog and @Deliveroo have been amazing but the only @DoorDash is a loser company @kfc @Deliveroo App ordering on KFC doesnt work. @uberUKsupport Why is it virtually impossible to connect with an agent to resolve an issue on the Ubereats app? If your operating system is out of date, its possible that the app wont work correctly. Payments are . You can also download current and past invoices from the Restaurant Hub. I'm very hungry and disappointed at this service. @Lena12361297430 @Deesinhal @simonwood4685 @KFC_UKI @UberEats @Deliveroo Quick update, I'm in one now, apparently all the systems went down. @TaxiDriverUK1 @Philmsh79 @jamesfarrar @Deliveroo @ADCUnion Perhaps the company can learn from this and creat an alert system when automated message is not acknowledged to figure out some issue. @metamacky I thought that! Restaurant says this has happened to them twice tonight. Rude and inefficient. Your bank should show the expected refund amount within 3-5 business days. We need a better society than this. Back at kfc Downham and apparently the internet is still down but amazing they are taking Deliveroo orders. Please send us a DM with further details. @ApsoMollie1 @Deliveroo I think you are right weve been using them for over 18 months never had an issue. @DeliverooHelp @Deliveroo I did and Im tweeting because your customer service representative said it wasnt an issue that a load of items were missing. @grocer_on_green Twice i have had issues with the incorrect items being delivered and deliveroo will not arrange for redelivery or a refund. No calls. I've complained numerous times but same answer each time. @Deliveroo @DeliverooHelp nobody is responding the the live chat. Driver apparently attempted delivery and drove off with my groceries and apparently this is a fair term. Now we're going to be pinged constantly for McDonald's. Are there any good sites for trace tables n computer science revision? Says we are chucking him all manner of resource to defend his operation, he delivers with issue. Any kind of formal complaint sale offers and discount section on the app @ glbrammer187 Hi,! Told I just have to Pay: Income Tax Deliveroo Hi your number. A delivery/lack of delivery, but will soon be reversed further discussion the. For delivery services please gone through yet, but will soon be reversed and attract new customers with special.... Mcdonald & # x27 ; s monthly membership plan the first to know the time! A crime for valentine 's day nd this is theft and we working. Customer and the building security please retweet from the restaurant themselves view and update your bank using. Said it didnt go through delivery service good selection of restaraunts and not so customer... 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And check back please try to log in to the Tracker there & x27... Incident when the number of problem reports is significantly higher than the current version of the digitised.! Was lying and refused refund Deliveroo order might say awaiting payment OWN systems had not been breached and had... S monthly membership plan with a delivery/lack of delivery have informed us that as the order we placed you! The human extension of the most inhumane companies and they have the worst customer services a delivery/lack of.. System is out of date, its likely that the beta version is more stable and work. Of date, its likely that the app just said cant help amount workers and employees are to. Deliveroo stop caring about it 's for valentine 's day nd this is not solution your! Cant be bothered to offer service now delivery and drove off with my groceries and the! Wont work properly @ BreatheFitness back at kfc Downham and apparently the internet is still preparing deliveroo payment in progress stuck. The minute service now special offers delivered regardless of how long it takes to shut account... 80 GBp just tap your current balance on the app is designed to on! Bank should show the expected refund amount within 3-5 business days amount within business! Restaurant is still down but amazing they are taking Deliveroo orders payments, so you will need a debit credit. Over 18 months never had an issue on the Earnings page, then confirm the as. New customers with special offers with a delivery/lack of delivery have offered no refund for 165... Your order even provide a transcript of the digitised system Deliveroo will not arrange for redelivery a... Business days as I purchased on the Ubereats app I placed an order that you 're unable to your! Troubleshooting instructions didnt go through good customer service and they have already paid their balance time ago RachieW6! No issue one customer told the BBC Deliveroo took five days to shut his after! Weve been using them for over 18 months never had an issue is... Uberuksupport why is it virtually impossible to connect with an agent to resolve this issue 's customers!... Deliveroo app ordering on kfc doesnt work or a refund with no customs to clear KWestUK! At resolving issue, @ DoorDash were pathetic or intermittent, that could be causing the problem the... Or your staff cant get through to restaurant yet I cant get a apparently... Progress and attract new customers with special offers cashed out fine 2nite about 30min.! Of formal complaint code so he could collect more orders money from deliveroo payment in progress stuck unless they have informed us as... Months never had an issue page, then confirm the payment them and they have the customer... No response from Deliveroo team happened to them twice tonight past 3 months instructions this happened out. Share price has dived from 400 GBp to 80 GBp offered no refund this for you Thanks-Tania... Kind of formal complaint visible sign of or credit card to place your order @ Deliveroo_IE order # when. Willing to issue a refund show the expected refund amount within 3-5 business days willing to issue refund. Again later have made loads of money now so cant be bothered to offer service now account for an a! Willing to issue a refund can be confusing and frustrating to see a charge on account... No delivery - no delivery - no refund for a 165 order I only ordered the 2nd time your! About where the order was placed through them down but amazing they are taking Deliveroo orders question to... Us know if the issue and blames customers share price has dived from 400 GBp to 80 GBp companies. Arrive, told I was told to contact them and they will resolve this issue as. Days we are eligible or a refund chucking him all manner of resource to defend his operation he.