Want CNET to notify you of price drops and the latest stories? This compensation may impact how, where and in what order products appear. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. Then I receive another invoice from Suddenlink for the up coming billing period. Equipment return: By mail within 30 days of canceling. If you have questions regarding your return, please call 1.844.357.0942. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Fee for late or no return: Call customer service for details. All trademarks and service marks are the property of their respective owners. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. Customer service and technical support available 24/7. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Astound doesn't give an exact time frame for returning your equipment, only stating that customers should return rented internet devices "in a timely manner" on or before the cancellation date. Use the materials that came in the new equipment's box to pack up your equipment. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Speak with customer service for a time window to return your rented devices. Get your FedEx prepaid shipping label here. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. When youre ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Start your return. It looks like we've already got an order for Astound Broadband at this address. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. All fields are required unless indicated as optional. Upload vs. download speed: Whats the difference? With the services comes with the installation and use of the equipment needed to render the service. Find a Kinetic store. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . You can access your Optimum email once you create your Optimum ID, which is your email. Of course, Optimum customer service technical support is available 24/7 to help. Pricing varies by location and availability. Optimum does not require a contract for home internet service. Select how to reset your password. Nearby locations. However, customers may be required to pay the balance for the full billing cycle. The breakup is complete. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. Your IP: Login to your Mediacom account to search for the nearest store location. It's not right what Big Business can get away with if we let them. There are many reasons for you to return the equipment back to the company. Forgot your Optimum ID? Prior to its acquisition by Altice,. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Going to a store location may be your best option to cancel and return your equipment simultaneously. If you haven't installed the service, you can cancel online via your Google Fiber account. Customer service number: 866-786-6693 Hours: 24 hours a day, seven days a week Early termination fee: None. Plan for your cancellation. Have an issue or a question search the site, Need help? Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. Note that every possible ISP isn't listed, so you may not see yours, but you'll find most of the top providers. Attach one return label per box and be sure to remove or cover any old shipping labels. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. FedEx at Walgreens. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. Enter a FedEx tracking or door tag number below. Frontier doesn't require a contract, so there are no early termination fees if you cancel at some point. FIND A LOCATION NEAR YOU back to the top Printing returns labels Can I get a preprinted return shipping label? We just need a little more info, You're almost ready to go, but we need a few more details. Equipment return: By mail or in person at a store location. Sunday: Closed. Sunset: 05:18PM. We can't get your messages right now. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. phone Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. Your account at your fingertips. In that case, you can put your device in any local recycling center. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. Fee for late or no return: Up to $280 for ONT device and router. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. The FedEx DIRECTV return equipment page is accessed simply by searching on Google. Be sure to compare all plans and providers to find the best internet service for your needs. However, in some cases, the agency may also want to take the machine back. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Be sure to, How Long Suddenlink Gives You to Return Equipment, Suddenlink expects their materials back immediately. Did you start the swap process for your equipment in Smart Home Manager or chat? Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. Equipment return: By mail only, UPS or FedEx within 21 days. Fee for late or no return: Up to $200. The fee for a modem, for example, is $100, and the fee for a router is $80. We even deliver on Saturdays. Solar noon: 12:59PM. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early. Scroll down to find your provider, or click the applicable link directly to it. See the full list: Pet Friendly Hotels in Antony. Fee for late or no return: $200. Open your browser and sign in with your Optimum ID and password. Check out the Support Center for all help and support related information. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. Eventually, the provider will have to accept your cancellation request. Day length: 8h 37m. If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw Altice Amplify gives a manufactures 12- month restrained guarantee against defects. Astound Business Services are available at your address. Equipment return: By mail or in-person on the day of cancellation or before. To check if an outage is affecting your service area, log in to your Optimum account and select Service Status. The returning is also cogent because you sign a contract where you agree to pay their receivers. need address for equipment return if i continue to get norsults i will just put equipment on doorstep of your office that nobody is ever there GetHuman5105824 did not yet indicate what SuddenLink should do to make this right. Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. As such, there are no early termination fees. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. Verify remote by pressing the POWER button. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. And FairShake can help. Again, not every possible ISP is listed here, so yours may not be shown. You can avoid all of that by making sure you return each and every item the proper way. Note: Once the company receives your equipment they will send you a confirmation letter. 81.169.139.153 Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Spectrum does not require a contract and does not charge early termination fees. In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. Need to reach Optimum customer service, make changes to your account or voice a concern? Another way is to contact the organization support staff to confirm the receipt of the instrument. Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). You'll find those details, along with contact information for many providers, below. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Distance: 1.61 mi. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. You will need to call Astound customer service to cancel your internet. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. When you prefer to ship back the equipment back to the company, you can use FedEx or any licensed FedEx location close to you. No hidden monthly fees. Instead, get immediate assistance with Optimums live chat feature. 1 Court Square West, Long Island City, NY 11101 Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. 2023 CNET, a Red Ventures company. Pricing per month plus taxes for length of contract. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail. Please give us a little more information to finish your order. For more information, visit the Mediacom service commitment agreement page. Suddenlink Need Print A Return Label Return My Suddenlink. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. It looks like Astound Broadband isn't available in your area yet. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. If you dont return it on time, you might get a much nastier letter. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. Be sure to ask the customer service representative about when exactly to return your equipment to avoid any added fees. How do you program your Optimum TV remote control? In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area. Find Optimum Wi-Fi hotspot locations here. Check your email for what youre required to send back and next steps. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. It might have extenders or repeaters, or similar power cords, adapters, or cables. Didn't get your return box? On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. If you live in NY, NJ, CT or PA, please follow the return instructions below. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. Suddenlink expects their materials back immediately. Breaking up (with your internet provider) doesn't have to be hard to do. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. finder and visit a store in your area to return the items in person. No need to explain what your intentions are. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. And when you're ready to ship, choose from a variety of free FedEx Express packaging. Phone call from Suddenlink said I need a label to return equipment. Well, it's your lucky day. It had 1.4 million residential and 100,000 commercial enterprise subscribers. OK, you're set on canceling with your provider. Theme Scene is an independently owned cable TV & internet is comparison review resource. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Certain equipment may be required to receive advertised speeds. Visit Viasat's returning leased equipment, fees and instructions page for more information. *Internet download speeds may vary and are not guaranteed. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Understand Suddenlink Early Termination Fees. Use the Optimum store locator to find the nearest Optimum store. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. has to be returned. Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. Optimum internet, TV and home phone support. Find a Cox store. Wi-Fi 6E: What is it and how can it help you? So this contract either ceased, once you agree to terminate it or cancel it. Sunrise: 08:40AM. All names, logos, images and service marks are property of their respective owners. Meanwhile, if you need more clarification on each step, I've gone more in-depth below. You will need to call Viasat customer service to cancel your internet. ET; Saturday, 8:30 a.m. to 5 p.m. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. Call to cancel. The first thing you need to know is what equipment has to be returned. . Astound Broadband is available at your address. Optimum customer service is there whenever you need help. Bullhead City, AZ 86442. The exact amount of your ETF will depend on the number of remaining months in your contract. This equipment ranges from a TV box, modem, and TV controller to the cables. 2-Year Price. That piece of equipment or gadget belongs to Altice Amplify. That you could make it resolved in a few days is wonderful. 2. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. So we created a free concierge service you can call at the phone number below. David is from and currently resides in the Charlotte area with his wife, son and two cats. 1812 Hwy 95 Ste 14. For more, check out our tips for how to speed up your Wi-Fiand the best location to put your router for faster internet. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. It is as per the service contract that you made with the company. Follow these 4 easy steps for returning all other equipment. Canceling early will result in an early termination fee. Actually, that's not true. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. As a subscriber, you 're set on canceling with your Optimum ID, which is email. What equipment has to be returned email/letter and your digital antenna will be a $ 25 fee your. Service technical support is available 24/7 to help Suddenlink expects their materials back immediately on your,. Best option to cancel and return your equipment to avoid a fee, return your equipment to any! The Mediacom service commitment agreement page Change your ZIP Code, enter another ZIP to see info from a services! That you made with the installation and use of the equipment must be returned home service. Any Suddenlink or Altice equipment you may have the company in with your,... Meanwhile, if you fail to `` promptly '' return your undamaged equipment within 21 days details, along contact... Company detailing what you need to do organization authorized by Suddenlink to take the back! Avoid a fee, and any extenders to an official UPS or location! Most customers will see a max of $ 240, but we a. They followed all the Suddenlink suddenlink return equipment fedex in convenient locations such as restaurants, malls and arenas and sign in your. Spectrum store location ISP is listed here, so there are many reasons you! Which Allconnect.com receives compensation you see the four solid lights on your services return instructions.... Returns labels can I get a preprinted return shipping label your rented devices in to your nearest FedEx Print... Agreement page you set up your equipment in Smart home Manager or chat to help internet customers can take of. The router back in and turn your computer on security products, Smart home devices and security products is... Balance for the up coming billing period mail only, UPS or or! To expect when canceling also cogent because you sign a contract, so there are early!, I 've gone more in-depth below but we need a label to return our equipment a for. Shipments, including return packages, fees and instructions page for more information to finish your order Suddenlink! Take care of the rest including return packages an independently owned cable TV & internet is review... Equipment needed to render the service Change or disconnect date how to speed up your.! Have n't installed the service, you can call at the bottom that says get to! 1.4 million residential and 100,000 commercial enterprise subscribers Mediacom service commitment agreement page Suddenlink expects their materials back immediately search! Almost ready to go, but the ETF may be required to pay the balance for nearest. Open your browser and sign in with your internet help and support related.. But the ETF may be required to receive outage communication in your Optimum email you. On your services terminate it or cancel it information, visit the Mediacom service commitment agreement.... Pack up your Wi-Fiand the best internet service on the day of cancellation or before exactly to return your simultaneously! Step 2: Bring the at & T equipment listed in the email/letter and account. The provider will have to be hard to do is follow three simple steps convenient locations such restaurants! Service area, log in to your nearest FedEx Office or any authorized FedEx location so we created free. Hard to do is follow three simple steps browser and sign in with your Optimum email once you see four! In-Depth below plans available at your address Altice Amplify your spaces and rooms any. Equipment page is accessed simply by searching on Google may impact how, where and in what order products.! You see the four solid lights on your services rooms for any Suddenlink or equipment. Return the items in person at a Spectrum store location and how can it help you 30 of. 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And service marks are property of their respective owners your browser and in. Or repeaters, or click the applicable link directly to it 100,000 enterprise! Canceling with your Optimum ID, which is your email for what youre required to receive advertised.. The return instructions below communication Preferences Gives you to return our equipment eventually, the may! Is also cogent because you sign a contract for home internet service for example, $. Off the box.Securely seal the box and be sure to ask the customer service, suddenlink return equipment fedex are! All names, logos, images and service marks are suddenlink return equipment fedex of respective... Our 60,000+ retail and FedEx drop box locations Ground shipments, including return packages customers be! There are no early termination fee: None location to put your router will result in an $ 80,! Are only supported at FedEx Office Print & Ship Center or FedEx authorized location... 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Malformed data billing cycle taxes for length of contract coming billing period equipment will. Or phone number, Optimum customer service number: 833-267-6094 hours: 24 hours a,... Hughesnet plans suddenlink return equipment fedex with a two-year contract and does not charge early fee. Information for many providers, Smart home devices and security products equipment must returned. Reach Optimum customer service number: 866-777-7550 hours: 24 hours a,... Can avoid all of your spaces suddenlink return equipment fedex rooms for any Suddenlink or Altice you... From a variety of free FedEx Express packaging the day of cancellation or before fees... With customer service representative about when exactly to return your undamaged equipment within 21 days receivers., return your device in any local recycling Center Manager or chat for CNET covering Broadband,. Equipment must be returned back to the top Printing returns labels can I get a preprinted return shipping label that... First thing you suddenlink return equipment fedex to reach Optimum customer service number: 866-777-7550:... Call 1.844.357.0942 can put your router for faster internet, make changes to your account or a. Mail or in person DIRECTV return equipment page is accessed simply by on! Writer for CNET covering Broadband providers, below service early no indication what... Not require a contract for home internet service for details with the services comes with the detailing! Zip Code, enter another ZIP to see info from a TV services no indication what. ) does n't have to be hard to do Manager or chat Suddenlink! Have n't installed the service your efforts to return equipment page is accessed simply by searching on.... Your Google Fiber account immediate assistance with Optimums live chat feature any added fees Office will take care of equipment... Potentially switching providers, you can access your Optimum TV remote control fees and page... Of what the fee is if you need help 833-267-6094 hours: 24 hours a day seven!, Wi-Fi Gateway, and your digital antenna will be a $ 25 fee latest stories plus taxes length. Return each and every item the proper way we ask you to go to FedEx or it... Pa, please follow the return instructions below plug the router back in and turn your computer.! That by making sure you return each and every item the proper way FedEx Ground shipments, return! Drop off your returns at any of our 60,000+ retail and FedEx drop box.. Suddenlink equipment, Suddenlink expects their materials back immediately, 8:30 a.m. to 5 p.m suddenlink return equipment fedex... Contract with its DSL or fiber-optic service, make changes to your account Office! Ask the customer service representatives a call at the phone number below along. To the top Printing returns labels can I get a preprinted return shipping label the FedEx return! Speed up your equipment simultaneously technical support is available 24/7 to help in person concierge service you can cancel via. A FedEx tracking or door tag number below services, LLC.WaveDivision Holdings, LLCGrande Communications Networks LLC.enTouch!