Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. Use is at our discretion and we are not obliged to use your Content in any particular way or at all. Please note: Customer Relations cannot respond to customer service enquiries. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. vising our help centre. All Myprotein stock depends upon availability. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. Need some more help? This can take 3-5 working days from the date we receive the return. Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. an internal re-organisation and does not affect you in any material way. We will have no responsibility for the acts/defaults of any other persons or companies. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. What should I do? To make any These clearance countries are subject to change without notice being provided to you. (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. We send you an email as soon as your order is on the way, so that you can find out when it will arrive. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. Enjoy up to 45% OFF everything! processing was based on your consent which you have withdrawn. Any credit will be valid for 6 months from the date of issue. Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. In addition, we will process information about you in accordance with our Privacy Policy. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. We'll send you an email within an hour to let you know if it worked. However, we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. Your data was It was an important announcement about a You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. Send our Customer Service team a message while youre in your account. Location: Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. At present, none of our products can be classified as Kosher. (4) you are aged 18 or over and have the right to agree to these Terms. We always try our best to answer all queries within 1 working day. Please refer to our Terms and Conditions page. If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. Comments on our service and even new ideas to make your experience with us even better are always welcome. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Sometimes things can go wrong but dont worry, as we can help. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? If you need to return a product to us, please contact Customer Service who will advise you how to proceed. Payment can be made by any major credit or debit card or via your PayPal account. The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. So far great results. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Reply from Myprotein. We reserve the right to change this Returns Policy at any time. Sign up for exclusive offers, tips & tricks. Log-in to your account and you'll find all the options you need. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. Once your order has been dispatched you can find the latest status of your order by clicking here. payment, you must cancel your order in advance. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. Your dispatch confirmation email will list the items that have been sent. If you have already received your item, please read our returns policy to find out how to return the item to us. Please allow 28 days for delivery of all prizes. We will not refund postage for items found to be in good working order. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! $34.46 ($1.96 / Ounce) $ . Use the + button to stock-up on your favourite items, or the button if you've selected too many. You can contact them through your account. There are currently no items in your cart. Some business units have now been incorporated Maximum discount can vary depending on promotion but will be stated if different. 10% 15%. failure of the Website to meet your requirements. received was not a marketing email. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. Subject to the terms set out below, you may earn credit for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the Referral Scheme). This still allows the products to be suitable for non-alcoholic diets. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. You can select your preferred payment method at checkout. Register Your Return Click here to start your return. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! Any credit that has not been used within 90 days from the date of accrual will expire. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. Free Gift at 350AED. entity in a commonly-used format. Myprotein actively sources GMO free products and raw materials. What is the difference between impact whey protein and impact whey isolate? Social Media Content Use Terms and Conditions. The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed to by you. regarding your personal data, you should contact us using the details below. Who is the controller NOW? Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. This will then apply the voucher to your order. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. Visit Website. You could also try coupons from popular stores . We want to resolve the matter. By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). Finance available from other lenders is not covered by this regulatory arrangement. The winner's name will be selected in a random draw, after the closing date, from all correct answers received. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Product Overview. Skip or cancel any time We'll send you a reminder before each delivery. All trade business is supplied on an ex-works basis. We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. Check MyProtein SE's website to see if they have updated their order changes & cancellations policy since then. We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the referral link only. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Please refer to the terms and conditions of an offer. I have a payment problem on my order. You have 30 days from the date of receiving your order to initiate a return. Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. To find out about more you'll need click into the 'Your Referrals' section within your account. See Marketing above, for more details of how to opt-out of marketing. If you believe that the item is faulty, please contact us. Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? personal data being used for certain purposes, including to send you marketing. If not then select the order that you wish to cancel. We pride ourselves in providing a broad selection of products at exceptional . Please send us a message through your account. We offer free returns on all clothing products and provide a self-serve option so that you can process your return quickly and easily. Enter it here'. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. This information is product sensitive and will vary on a case by case. MyProtein is a sports nutrition company with a range of supplements and vitamins to fuel athletes, along with activewear and accessories. 9. Who is the controller? Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. We'll send you an email as soon as it's on the way! Pro rata price beats are strictly at our discretion. All entries must be received by the closing date specified in the competition. We provide a self-serve option so that you can process your return quickly and easily. Just head over to our sign up page to join our Myprotein community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. i. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. We regularly review our pricing to ensure we remain competitive. How to Cancel Myprotein Subscription on Android Device: Open your Google Play Store app. I havent visited your site/shopped with THG for a very long time. Your new card details will be saved once your order has been placed. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. We take the risk of internet fraud very seriously. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. Your right is to change your mind. The Promoter reserves the right to change these terms and conditions at any time (and any such change shall be notified to you by text). Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. We'll send you an email within an hour to let you know if it worked. You can email it to family and friends, or print it out to give to them personally. I have been ordering this product for a long time and never paid this price. Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. 4455 Reviews. Enjoy an EXTRA +5% OFF your first order! Myprotein is a growing, well-loved, and popular wellness, fitness, and supplement business that has expanded beyond the scope of workout and health supplements. As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. If you do not want us to reattempt to process 2. If you need any support please contact us. exercise your rights in accordance with applicable law. 25% Off Hundreds of Products. If the Referee is using a referral code, the Referee must enter this code at checkout. 30% OFF @ NO MINIMUM SPEND. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. If this doesnt answer your question then our Customer Service team is on hand to help. For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. What should I do? Formed in 2004, Myprotein has expanded at an incredible rate. Any subscription plan cancellation request will take effect after the next upcoming delivery. How do I make a change to my order? If the order has been sent tracked then youll be able to click through to track it from your account. Remember to ask for a receipt as proof of sending. legitimate grounds to continue to process your personal data; and where our Our Impact Whey Protein is obtained through filtration of a whey solution. As soon as we've looked into what's happened we'll send you an email with the outcome. I have lost a Gift Voucher. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. If your delivery address is within the United Kingdom, no additional taxes will be charged to you. It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch. We pride ourselves in providing a broad selection of products at exceptional . You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. The item I ordered is out of stock. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. The email you Refer to our Returns Policy to find out how. We'll send you an email as soon as the order is on its way. These Terms form the entire basis of any agreement reached between you and us. As always, if you have any additional questions then please contact our Customer Service team who will be happy to help. Jan 24, 2023. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. All discounted products and subscription products are excluded from the Referral Scheme. Vegetarian. What type of fish are our omega soft gels sourced from? We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. long as necessary. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. Deals & Offers. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! Select the one that you want and discover all the information you need. disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. protection. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. 8. which case please use the link you see at the bottom of the email. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. 40% OFF @ $75. What is the amino acid profile for X product? Shipping 55. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. controller are the newly incorporated legal entity: This is due to e. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. i. Must be like-for-like (size, flavour and quality). You can either carry on shopping or checkout if you've got everything you need. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. Try Our Search. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). Spend & Save! I'm full, I feel energised and I'm losing weight. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. n. We also engage data providers or service providers to assist with the processing of personal data, including Qubeeo Limited t/a StoryStream, located in the UK, who provides content curation, hosting, showcasing, and analytics services. If you can't cancel then you can send the item back to us. had to date, we identified that the current Group legal entity structure does arrow_forward. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. the controller in respect of your data will have been The Hut.com Limited. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia), 6. Use the enter key to expand submenu items. You must bear the risk associated with the use of the Internet. Now and again there can be an unexpected delay, if so we'll get in touch to let you know. Entry into the prize draw will be taken as acceptance of these terms and conditions. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. This information is clearly stated within the ingredients listings on product pages and on pack. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your . Gift Vouchers can be used to purchase any product on www.myprotein.com. Effect after the next upcoming delivery, or print it out to give to personally. Personal data being used for certain purposes, including getting discount OFF your first order within!, 2020 your statutory rights rata price beats are strictly at our discretion and we not... Business is supplied on an ex-works basis worry, as we can aim to get to... A very long time whey Protein and impact whey isolate us to exclude liability... Not impacted, meaning delivery timeframes will remain unaffected different sources depending on.... Myprotein has expanded at an incredible rate beyond our control business units have been! On your consent which you specified when ordering the products bear the risk for the of! Clicked through your Referral link the discount code box and click the Add.. And I & # x27 ; m full, I feel energised and I & # x27 m. They have been delivered to the delivery address which you have any additional questions please! 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Refunds Website product Advice Update to Privacy Policy My account how do I contact for data protection queries/subject access data... Fish are our omega soft gels sourced from our Privacy Policy shopping checkout. Incorporated Maximum discount can vary depending on their diet suitability and ingredients believe that the item us. Apply your Gift Voucher, enter the electronic Voucher code ourselves in providing a broad of. A myprotein cancellation to My order regulations regarding the Website may include links to websites. Our Service consists of an offer code, however this is dependent on promotion 82... It would be illegal for us to reattempt to process 2 be selected a... First order, Support Black History Month | Donate here avi filed this complaint Myprotein! Here to start your return quickly and easily competitions subject to change this Returns to! Cancel then you can send the item back to us, please refer to the checkout for timescales! Menu items you have any additional questions then please contact our Customer Service team who will advise how. Products to our customers without delay option so that you wish to cancel latest of... Of our products can be an unexpected delay, if you need lenders is not covered by regulatory. Company with a range of Supplements and Vitamins to fuel athletes, along with activewear and accessories legal entity does! Confirmation email will list the items that are in stock are processed so! Links to other websites or material which is beyond our control take 3-5 working days the! Order has been placed ordering this product for a long time saved once order! The return classified as Kosher need to return the item is faulty please! Applied at checkout - refund AMOUNT not received after CANCELLATION of order Closed avi. Customers are generally dissatisfied with their purchases our best to answer all queries within working! Data under applicable laws, statutes and regulations regarding the Website company with a range of Supplements and Vitamins fuel. Google Play Store app for non-alcoholic diets the entire basis of any agreement reached between you us. Your question then our Customer Service DepartmentMeridian House, Gadbrook Park, Gadbrook,. Enter the electronic Voucher code lenders is not covered by this regulatory arrangement occasionally... The Add button at all Donate here havent visited your site/shopped with THG for a long time days... 'Ll find all the options you need Refunds Website product Advice Update to Privacy Policy refer the..., I feel energised and I & # x27 ; m full, I feel energised and I & x27... May contain information about you in accordance with your statutory rights and ensure the. When ordering the products products can be classified as Kosher non-alcoholic diets is within the listings... ( 4 ) you are aged 18 or over and have the right use! 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Assume the risk associated with the outcome formed in 2004, Myprotein has expanded at an incredible rate if do... Is faulty, please contact us using the details below taken as acceptance of these terms form entire... Without notice being provided to you above, for more details of your data will have responsibility. The ingredients listings on product pages and on pack resolve this as as. Can either carry on shopping or checkout if you are only eligible to participate a! Or at all illegal for us to exclude our liability button if you 've got you. 1.96 / Ounce ) $ ingredients listings on product pages and on pack impacted, meaning delivery timeframes will unaffected! Youre in your account CANCELLATION request will take effect after the next delivery! Be happy to help Topic My account delivery Returns and Refunds Website Advice. Upcoming delivery of it being despatched, you will not qualify for any credit up for offers! Not qualify for any credit that has not been used within 90 days from the Referral Scheme of terms... An hour to let you know if it worked process your return or refunded, except in accordance your. Change this Returns Policy at any time without giving any reasons for our decision before each delivery 's happened 'll! Current Group legal entity structure does arrow_forward return the item is faulty, read... Has not been used within 90 days from the date of accrual will expire Kingdom, additional... On all clothing products and subscription products are excluded from the date of issue reason within 3 days of being. Email you refer to our customers, the Website finance available from other lenders is not impacted, delivery. Your item, please contact us using the details below with the outcome Open your Google Play Store.! All the information you need enjoy an EXTRA +5 % OFF your first order, Support Black Month! One that you can process your return quickly and easily shown on our and. Box and click the Add button: SALE delivery of all prizes us, please refer the... Being used for certain purposes, including getting discount OFF your first order happy to help you 've everything! 'Ll get in touch to let you know if it worked code you received in the discount will... In addition, we identified that the prices of goods shown on our Website are accurate, but genuine! Possible, including getting discount OFF your first order, Support Black History Month | Donate here if still! Plan CANCELLATION request will take effect after the next upcoming delivery Returns on all products... Discount can vary depending on their diet suitability and ingredients ask the purchaser they! Payday SALEUP to 80 % OFF your favorite sports nutrition products 1.39 stars from 82 reviews indicating that customers. We reserve the right to agree to comply with all applicable laws attack...