We were lucky to catch their 4th of July sale and got a great deal! She gave me the number, I called it, and learned that they would arrive within a specific window of time. One month after warranty expired. The quality of the sofa is good, what we expected. The BBB shows 32 complaints about this company for various reasons. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. I see how their warranty works and I will never buy an overpriced piece of garbage from them again. I feel that $2,400 for a rocking chair is a tad overpriced, but my back thanks me daily. In 2012, Lazy Boy acquired the UK-based furniture retailer, England Furniture. Three years later the couches look like they should be under a bridge. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. Extremely comfortable! They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. The warranty company denied the claim because the issue isn't due to an accident. What part of lifetime is covered? VERY happy. This WILL BE MY LAST LA-Z-BOY RECLINER. I have been waiting almost 5 weeks for ANYONE to call and give me a service date!!! We are DONE with this company. We have had these pieces 5 months, however, they look years old with minor use. Give me my money back. Next, Icontacted La Z Boy and was given a Case number and was requested to write up myissues and send pictures. (Wow, real leather on a sofa is not cheap! If LazyBoy hired staff (there'e high unemployment during Covid!) For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. Worked with Eric and Chantal who were both wonderful! (Fabric not found locally). After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. I was at Costco today and saw a office chair I was going to purchase but then saw it was a Lazy Boy, I learned my lesson and walked away. We were very impressed with our sales person Michael. I've owned a recliner from them for years and have enjoyed it. Here's a manufacturers rating chartI found it helpful.. Just bought a couch and love seat here. End of story. I can't vouch for anyone else there. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. The staff exerted NO pressure, just provide knowledgeable information when needed. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. Then no return calls. My 3000 $ chair stopped working 1 month after I received it. Trust me the long version is worse. I had voice mail they would ship parts after I pay the $13 shipping charge. Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I hopefully would have cleaned out the fireplace. We took the extended warranty on the couch. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. Forget bulky, hulky eyesores. It has certainly changed, I would NEVER purchase from Lazy Boy again. One advantage if your hubby is tall. I gave them the full list of issues that I was having with the chair and asked them to please consider making it right. This is from normal wear and usage. No I will never walk into a La Z Boy store again. Each brand score is calculated based on set of relevant criteria and displays company performance over time. The cons: La-Z-Boy sectionals and sofas can be higher priced than other competitive online options. The units are now no longer under warranty and La-Z-Boy's service department offers no help. My wife and I went in and ordered what we wanted. Took eight weeks to make and be delivered. I highly recommend this store. Update: They offered to take it back. The manufacture warranty is 1 year only.. Don't let them tell you this will last 30 years like they told us. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. After holding our funds for 3 months longer than the original delivery time, you would at least think they would listen to our concern 1 day after their deadline. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! Do you remember the name of the style? It's not the overstuffed, traditional La-Z-Boy. I have puckers along both arm rests and also loose fabric that does not fit snuggly on the back or bottom cushion of the chair. Price Range Comparison. Go see Patty to find the right furniture for you! Okay so who am I kidding. Now, only 2 years later, I went to sit on my couch and heard a large crack. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. This site's sole purpose is to help you make the decision faster and with more peace of mind. We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. I tested one of the windows and I've got to admit the stormy blue is a better contrast. Calling Comfort Care, their support system, is a joke. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. The Psychology of Price in UX. And, another scrape on the leather. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. POOR POOR QUALITY! Thanks for helping us get it done I wish all businesses offered your level of customer service Thanks Guys Mike and Tina. When we need more furniture will definitely go back to see what they have. SoBuyers Beware. We've had it ever since and my hubby sits in it daily. Double sofa all materials are peeling except leather. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. There are some recent complaints about perceived quality in some cases. SHAME ON THEM! I waited a week or so for someone to contact me, but no such luck. We have been trying to get them to put the pieces together for months. The cons: Some mixed feedback about the in-store sales experience and perceived quality. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. While customers can appreciate the selection and fabric customization options, the price for their ottomans can come in a bit higher than average. I received another call on the 21st, reiterating that the chair would be delivered on Tuesday, the 25th, the original projected date cited on the invoice. She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget. Mind you this isbrand new unused furniture. 25*41. Havertys Never, I repeat, never do business with them. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. We received a partial delivery. He never addressed any of the other issues. I spent almost $4000.00 on 3 pcs of furniture and it was delivered in Feb.an now my husband's remote chair doesn't work. They also have tall recliners for any tall people in your family. I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. It arrived as a grey suede chair. The experience dealing with La-Z-Boy has been awful from the start. He was extremely knowledgeable and kind. I would assume at this point the cushion was not filled correctly I am not sure. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. I could have purchased a sofa from a truck on the side of the road for better quality. It's definitely decent furniture. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. The delivery crew was good, but in a hurry, so they left immediately. Ashley Furniture offers a wide range of sofas, sectionals , loveseats, armchairs, and matching sets. It still works perfectly though it needs recovering. I was complaining about a structural issue. Needless to say, we won't risk making another La-Z-boy purchase. We opted for the faux leather.) Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. Staff is always friendly and courteous. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Slumber Search is supported by readers. And, again, we just really like being able to recline the back without raising the foot rest. Our old recliners are being moved out to RV. Paid my deposit was given an eta on delivery date. I was greeted by Minh, the store manager. Can't wait to actually sit in it. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. Wow has the company changed! Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. She was there to explain things that we had questions about. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". I guess it is just the style. We've "never" owned a reclining sofa before. More info. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. Without exaggeration, I have waited 5 hours and 10 minutes at the Comfort Care line, on a looping recorded, "We are sorry for the delay; please wait for the next available representative" without even ONCE hearing a human voice. All you have to do is provide the proof you've been wronged and they will seize your money in full and return it directly to your bank account. And we are advising our family & friends about the lack of quality also. This is not one of them. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. We found just what we wanted, at a good price, and with prompt delivery this week. August of 2020 bought a couch a the Springdale Arkansas location. However, we've made two La-Z-boy purchases in recent years - both of which have proved to be substandard, poor quality merchandise. Do not be fooled. Nest place to buy in Modesto! I have been waiting for 11 months for two identical chairs. Bought boy one get one free. Cheap product, bad support and the VP's could care less. I have not heard of Bradington Young before, but that doesn't mean much. After not getting a call to discuss the next step I have been on hold for 1 hour and no one is helping us. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. When purchasing, he told me that the earliest delivery date was in one month. They look terrible and it's embarrassing that I spent over $3k for a couch and loveseat based on a friend's referral. I bought a $1200 rocker recliner a little over 1 year ago. We brought a piece of fabric from mom's couch and he found the perfect accent color. I like how they have the option of firmer, stronger cushions (though pretty pricey) but most of their regular cushions on their sofas were pretty weak. He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. When it comes to your own comfort, your own body is the only North Star. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. If I could have rated them lower than one star I would have. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Read before you buy!!! All in all it was a good experience. They have no line of communication to speak with anyone to find out what the hold-up is. Tomi Webber was great . Whenever I get a cold or allergy attack, I find it very easy to sleep sitting up or semi-reclined in the Lazyboy. They said that the contract said it could take up to 42 weeks, which is Nov 13. First Available Appt Was 5 Weeks Later. Phone calls emails phone calls no return call. We bought 2 recliners. Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. These 7 smart and svelte chairs some without levers have mastered the art of disguise, If a scarlet sofa or royal-blue recliner has your heart singing, here's help to make sure it hits the right notes, Learn the art of sharing a home, including paring down, trading up and talking things out, My father had his own spot in the house. Go get a Flexsteel instead! I have had many La-Z-Boy recliners over the past 30 years. The customer service is all but non-responsive. Matt was so sweet and patient with us. Michael checked in with us a little later and we told him we were going to sleep on it and make a decision later, he said no problem and gave us his card. Padded rolled arms. The cushioning stuffing has gone flat. We started to hear creaks and thumps so we can called the company and email several VP's on linkedin (great idea to bypass the horrible customer service). Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. The wicker started to deteriorate after about 2 years and then just disintegrated. At the very least I should get an apology from the head office and a serious rebate on the cost of the chair. This time it was two non-reclining chairs. Upon contacting their promoted service group several times, we received no response for service. 3-position locking legrest for added safety and support. Such a disappointment as they used to be such great qualit. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. Ask for Joe Mota when you go in, he was outstanding. When asking to speak with manager I am advised he isn't there and will call you back. LA-Z-BOY HOME FURNISHINGS & DECOR - 18 Photos & 40 Reviews - 3500 Sisk Rd, Modesto, CA - Yelp Restaurants Home Services Auto Services La-Z-Boy Home Furnishings & Decor 40 reviews Claimed Furniture Stores, Home Decor, Interior Design Edit Open 10:00 AM - 7:00 PM See hours See all 18 photos Write a review Add photo Review Highlights I ordered it and from the beginning I had issues. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. Houzz Pro: One simple solution for contractors and design pros. Bang for the buck just isn't there. So they sold me the demonstrator, but refused to discount it at all, even though it was used. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. Thank you Matt. Shelley was incredibly helpful, so king and actually listened to what we wanted. 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