Prompt: Draw as many objects as you can using a sheet of paper with 30 blank circles printed on it. Design Thinking is also known as Human Centered Design. When preparing your workshop, insist that the list of participants include representatives of all the teams affected by the issue to be resolved. Theres also flexibility when it comes to the length and location of a Design Thinking Workshop. Continuing with the example of LoveFoundry, our imaginary online dating service, lets consider how you might construct the empathise phase. One of the reasons for its popularity is, Join the 100.000 facilitators using SessionLab, 2022 TrainedOn O Voolu tn 20a, Tallinn, 10918 Tallinn, Estonia support@sessionlab.com. After reviewing decisions, end with a project roadmap to place the workshop in context. Before you prepare the agenda, consider the high-level objectives. Weve divided this guide into two phases: how to plan and prepare for your Design Thinking workshop, followed by how to actually conduct the workshop. By learning the design thinking process in parallel with designing a cake, the steps are fun, relatable and easy to digest. the stakes, the business objectives and your client's needs will make you not only a relevant facilitator, but a good facilitator. user stories, concept sketches or working prototypes) and work back from there. But how can we make it easier for newbies to grasp the five stages of the design thinking process and see how they can apply them in their day-to-day work? A Design Thinking workshop seeks to overcome these challenges through a defined process that is designed to improve the problem-solving skills of the team, facilitate innovation, allocate time and space for significant collaboration between team members, build empathy, identify opportunities, define requirements, and develop ideas. Make sure you create a meaningful experience for them and there is a good chance that the workshop will be a success and that the opportunity will arise again. As the facilitator of a Design Thinking workshop, you are responsible for helping teams challenge assumptions, discover actionable insights, and arrive at innovative outcomes. That means all decision makers, technical leads, and even users (or their personas) must be represented. And we came to the following conclusion: Being a good workshop facilitator is like being made out of bamboo. In the second part of the ideation phase, youll get your participants to compile a series of user actions into a timeline. On the contrary! However, Design Thinking is perhaps most commonly used when a problem cannot be solved using traditional methods, and needs to be approached from a more creative or innovative angle. Create a crossfunctional team of allies who can help you advertise the process and build buy-in for your recommendations. Activityworst possible idea (10 minutes): Using the worst possible idea technique, ask the group to spend around ten minutes coming up with anti-solutions to the problem theyre trying to solve. Its a process that is designed to encourage creative problem solving and innovation from each member of the group in order to address business challenges.. Remind the group to keep coming back to the Empathy part of the Design Thinking process and use empathy maps and user stories as practical ways to keep the user at the center of the session. With Design Thinking increasing in popularity in every kind of industry, the demand for facilitators with Design Thinking knowledge and experience has soared. We focus on quantity, not quality and even half-baked ideas can be contributed to the discussion. You can also include any good photos you took of the workshop. Now that the team is warmed up and all on the same page, its time to start thinking about the user. Using Post-it notes, theyll describe the functionality of each button; for example adds item to basket. It can last two hours, two days, or even a full weekit all depends on the context and the goals at hand. To introduce the process of Design Thinking using a real-world design challenge: How might we improve the user experience for LoveFoundry customers? There should be nothing exclusive about it. The goal of the Document step is to ensure all the insights and alignments generated during the workshop can be easily referenced and implemented by others. Below, Ive collected a few more tips you might find useful if you are using your own design or trying another approach entirely. However, youve established the purpose of your Design Thinking workshop: to generate ideas for how to improve an existing digital product. Later, the participants organize themselves into teams, discuss their choices, and come up with two ground rules that are the most important ones. The key is to deliver interesting, relevant content, followed by a practical exercise and then group discussion. Create 3D versions of our cake design with card and paper, and layout the ingredients around each prototype. Chances are you have. Have you ever started a workshop where the participants are a little overwhelmed at what the buzzword design thinking means? Most people learn by using the process in relation to a specific problem, you dont have to use the cake baking analogy. First, lets explore the problem at the heart of this workshop design, which is baking a cake! Take the time to be well prepared. Take part in one of our FREE live online UX design events with industry experts, and read up on UX graduate Alices career change from corporate banking. As a participant in a Design Thinking workshop, you are responsible for arriving in the right design thinking mindset. No, the great thing about design thinking is its accessibility! It is often used to solve complex problems which dont have a straightforward outcome while keeping people at the center of the discussion. A Design Thinking workshop will spark innovation, foster a user-centric mindset, and get cross-functional teams working together to design a great product. A definition of what Design Thinking is. Start by welcoming everybody to the workshop and setting expectations. Design thinking is a great methodology for bringing human-centered thinking to your team. Identify your skills, refine your portfolio, and attract the right employers. Design thinking consists of five key stages which well explore in this workshop: Empathize, Define, Ideate, Prototype and Test. Design Thinking has become an extremely popular approach to problem-solvingnot only among designers, but across all areas of business. Go over the benefits, give examples of successful workshops, and leave a few minutes at the end for any questions or clarifications needed from the group about the process.. As well as finding a solution to the problem at hand, the process nurtures a working environment that values collaboration and communication and that focuses on creating solutions that meet the customers needs. As a facilitator, we should ensure that everyone comes away from the workshop feeling empowered, with more clarity on what Design Thinking means, and how they can apply the methods to real-life projects. They will also be your workshop participants. For details about the different steps and activities involved, see the Design Thinking process guide. Throughout your design career, you might find yourself running Design Thinking workshops for clientsgoing into different organizations and showing them how they can apply Design Thinking to their own business challenges. Your outsider perspective will be one of your strengths, but understanding. These visualizations not only help teams describe ideas, but also interpret data and make informed decisions. A prototype is used to test at an early stage, gather feedback and simulate a user experience. For example, a cupcake is designed to be eaten by one person, a low-cost treat that doesnt warrant a special occasion. Now that youve got your solution, the team needs to map out each step the user needs to take for it to work., Its time for the team to create low-fidelity prototypes! Heres an example of how you might run the prototyping and testing phase: Round off your Design Thinking workshop with a quick debrief. What kind of projects do you think this workshop could relate to? You can find lots of information about. You can do this remotely or in person. Ground rules are monitored by the whole group, for the group. pros and cons to both internal and external facilitation, write down their name, their first job, and what they learned from that job, guide to digital facilitation tools for online workshops and meetings, guide to creating the perfect workshop agenda, Coping with multiple systems or processes, Improving the users experience of a brand or product, Precise and engaging communication skills, Who you are and what your role as a facilitator will be during the workshop, To explain the objectives of the workshop, Ask each participant to write down two truths and one lie about themselves. Fortunately, there are plenty of online tools to make your life easier when you need to facilitate a meeting and lead workshops. The goal of this time is to generate dozens of relevant user stories for each persona. We rely far too exclusively on analytical thinking, which merely refines current knowledge, producing small improvements to the status quo. Without user personas, its very difficult to align on a shared perspective of the people who will experience the solution. The simplest way to introduce the Empathize stage is often by reminding everyone that design thinking is human-centered and that we are always seeking to understand our end users needs. Duis cursus. We back our programs with a job guarantee: Follow our career advice, and youll land a job within 6 months of graduation, or youll get your money back. Presentation (10 minutes): What is a user journey map? On the contrary! Nurture your inner tech pro with personalized guidance from not one, but two industry experts. We can ensure the success of the Workshop by asking the participants about any particular projects that could benefit from these techniques. Defer Judgment: Creative spaces are judgment-free zonesthey let ideas flow so people can build from each other's great ideas. Encourage participants to use one piece of paper per screen; this way, they wont need to start over completely if one goes slightly wrong. 9 Ground Rules for Mediation. This step is all about gathering useful feedback: Are the ideas good? Our rule of thumb is "3:1". We have already mentioned that the people eating the cake would be called our end users. Design Thinking workshops should be dynamic and interactive, so its important that participants have plenty of roomespecially when it comes to the prototyping stage. Regardless of the activities chosen, the goal here is to create a prioritized list of stories spanning the entire experience. At the moment, this is a rather broad question. Given the cross-functional nature of workshops, its often best to bring both executive summaries and raw data to workshops. When design thinking emerged in the '90s and '00s, workplaces were made up of cubicles and closed doors, and the term "user experience" had only just been coined at Apple. Activityuser testing (15 minutes): Ask participants to spend some time with each member of the group, walking them through their designs and. to something more specific. 3. Capitalize on business opportunity by developing a harmonized digital strategy and transforming your organization. Your slides should directly reflect your workshop agenda. Eg: How can we increase traffic to our landing pages?, Well talk about how best to run remote workshops later in this article, but for in-person workshops, the location you choose will play a significant role in its success. In phase one, we went through some general pointers to consider when devising the workshop agenda. When designing a workshop, or series of workshops for participants- you might suggest that their empathize stage involves designing a cake for someone outside of the workshop group. When considering the term Stakeholder this could mean anyone who is involved in the cake-making or consuming process. Share one example of a product or service that left a positive impression on you.. Running a successful Design Thinking workshop starts with knowing what you want. By using methods of empathizing to discover more information, we can get more context to our problem, and start to understand the wants and needs we hope to meet with our end product. Activityadd functionality to mobile screens (15 minutes): Now participants will turn their sketches into low-fidelity paper prototypes by adding functionality. They can use words or sketches. By the end of this session, you and your team need to have settled on one solution. Originally from England, Emily moved to Berlin after studying French and German at university. But even with the best intentions, its not sufficient to simply bring a group of people together and expect a great team to form on its own. Unlike a traditional presentation, the slides of a facilitation deck are designed to guide collaboration and generate discussion. What you want are thought starters, not solutions. Starting with these simple examples of different cakes is a great way to achieve this. In this section of the workshop, participants will turn the steps from their user journey maps into digital screens for an app. It includes detailed logistics and clearly outline the intentions of the workshop and its desired outcomes. You can learn all about, Activitycraft a point of view (10 minutes): Based on their empathy maps from the empathise phase, ask participants to create a point of view statement. Well yes, you must: Okay, but then "how can I be all of this at once?" This might also be balanced with our budget and our time. As a designer, incorporating Design Thinking into your process will help you to quickly come up with viable, user-centric solutionsultimately resulting in a quicker time-to-market, improved customer retention, significant cost savings, and a great ROI. Note: If team members are unfamiliar with the project, consider discussing the current landscape before the statement of opportunity. However, if youre new to the practice, getting to grips with everything you need to know, not to mention running your first Design Thinking workshop, can be nothing short of terrifying.. Encourage Wild Ideas Embrace the most out-of-the-box notions. However, Design Thinking workshops arent just for designers; they are also increasingly used to teach professionals how to innovate and problem-solve. In the introduction, its very useful to frame the Design Thinking process as a. Ideation, innovation, and problem-solving: Generating as many ideas and potential solutions as possible. Weve covered. This workshop has been constructed with the simplest solutions in mind, and for the empathize phase, we team people up as pairs and set them the task of interviewing one another about their birthday plans. Our second exercise is called the Ideas Vault, this exercise is designed to relieve our participants of any decision-overwhelm when it comes to choosing which ideas to take forward in our prototype phase. What could have gone better? Design thinking consists of five key stages which we'll explore in this workshop: Empathize, Define, Ideate, Prototype and Test. Pre-work: Giving participants a simple assignment to complete and bring to the workshop is a great way to enrich your workshops and get participants into the Design Thinking mindset early. Unlike lectures or presentations, Design Thinking workshops are used when teams want to arrive at a user-centered solution while working together. As creative and exciting as our rapid-fire exercises are, they can leave our group with too many options, feeling swamped with potential solutions. Suspendisse varius enim in eros elementum tristique. Are they realistic? Theyll provide feedback, support, and advice as you build your new career. Ready to run an unforgettable Design Thinking workshop? After 5 minutes, share results among the group. To conclude, I wanted to give you one last little tip as a bonus. It is one of the hottest buzzwords of today, easily found in articles and in the news. Use the ground rules to check on and improve the quality of the group's . The digital tools you employ will make all the difference to the success of your digital Design Thinking workshop. We then move into the Define stage of the design process, where we will create Personas of our partners based on their responses in the Empathize stage. A good workshop facilitator must know how to get the word out within the company about. This will allow the project to obtain greater internal support, since all the stakeholders will have been involved from the get-go. Your agenda is one thing, but behind the agenda, there is a human beingyouwho must show emotional intelligence to be able, for example, to reorganize teams to better balance the different personality profiles, or even to identify a silenced participant to give them the floor. Minimum: 10 . In this module, we will consider a range of tools to help design thinkers understand problems: surveys, statistics, interviews, five whys and so whats, user roleplays, analogous empathy, empathy maps, customer journeys, and value chain analysis. Ready to run a great workshop? When preparing your workshop, insist that the list of participants include representatives of all the teams affected by the issue to be resolved. Well look at what to include in your workshop agenda in phase two of this guide a little further down. This is because it opens up a challenge to a more diverse range of experiences, skill sets, and knowledge bases. Well here are our handpicked, Whether it is an internal or external client, its essential to know the project's business context. Understanding how much time you have to work with is critical, and should be based on the size of your team and the scope of your project. sustainability, carbon footprint), Open a new workshop calendar (ex. The cake will be eaten by several people with different tastes and so the challenge is, how do we ensure that everyone enjoys the birthday cake?. A way in which you could continue their Design Thinking learning might be to check in a few days or a week after the workshop for further feedback. A big time-saver when it comes to synthesising the work. . If working with several personas, consider breaking out into smaller groups focused on one persona. Well here are our handpicked tips. Prioritize actors and scenarios: Decide whose journey (the actor) and what journey (the scenario) you'll be mapping ahead of time. Become a qualified UX designer in just 5-10 monthscomplete with a job guarantee. By keeping in mind what, why and how for each Design Thinking stage and contextualizing the topic into something relatable, we can give clarity on Design Thinking and deliver it as simply as a piece of cake. Design thinking is for everyone! Ask the group to consider the following: This is also a good opportunity to assess the current user personas the team are using. Well walk you through the key stages of the template and offer some tips to help you along the way. So what next? The education and business fields are going crazy over it, books are written about it, and service designers, creative agencies, career coaches, trainers and facilitators are using it. Provide them with some starter questions, such as: How would you describe your most recent experience with online dating? You can even recap these ideas at the start of the next day, so that your participants get started on the right foot. We're here to help with this collection of simple and effective team building activities! Then lets go! Other times they must first be mapped across dimensions like desirability, impact or risk before those decisions can be made. Consider the following workshop preparation checklist as a guide: Team: Having the right skill sets in the room is key to generating innovative ideas with practical applications. While you can expect a lot of discussion here, preparing an initial list of key performance indicators is a helpful starting point. A Design Thinking workshop is a collaborative session that is focused on the five phases of Design Thinking. If you end up having the time to do them, they will be incredible team-building moments amongst the participants. Analogies are a useful tool to empathize with our group and Ive found using this cake-making approach successful with many groups. By the end, youll be equipped to guide and support any workshop team to find the innovative solutions they need to address their user and business challenges. Want to know how to run a Design Thinking workshop? Build a career you love with 1:1 help from a career specialist who knows the job market in your area! For the best outcomes, Design Thinking needs to be incorporated into every step of product development and problem-solving to see long-lasting effects., For those of you running a remote Design Thinking workshop, youll have a slightly different set of challenges to those hosting the in-person variant. Create and validate an innovation for and with your clients, customers or users. Workshop facilitation is an important skill for any designer, but it can be tricky to master. You could develop an exercise in which participants look for evidence to support their statement, and evidence against it, thus coming to the conclusion that not everyone likes chocolate. This gives our workshop participants an understanding of why it is so important to work in an empathetic manner throughout our journey. Did everybody agree with the users challenge or were different needs identified?, Working with the problem the group identified in the previous step, the group spends this next phase working on ideas and possible solutions. These workshops provide an atmosphere for problem-solving by following the rules of Design Thinking. In the following sections, youll see how the Introduction to Design Thinking workshop explores each stage of the design process through the analogy of baking a cake. A workshop is a great way to introduce Design Thinking methodology to a company, but it doesnt end there. Other members of the team have to guess which is the lie, Everyone has to say who they would invite onto their very own late-night talk show (Optional: What their first question to them would be, and why. As a facilitator, you could mention that this form of research could identify with our Empathize stage, as well as our Ideate stage. Does your team need to discover new opportunities? With your agenda in place, you should now have a good idea of what youll need for the workshop. How? This can be a brief presentation covering the following points: By now, youve set the scene and put everybody at ease. Reflection and discussion (10 minutes): As a group, discuss what youve learned so far. Please add your ideas to the comments below! Do they need updating or even overhauling altogether?, Although the general challenge has already been identified, nows the time to get down to specifics. Design Thinking workshops enable you to spread this value across your organization (or your clients organization). This is a good point to break for ten minutes before diving into the first activity. Lets get started. The point of view statement should include a specific user, a need, and an insight. For design thinking, the best warmup activities are those that get participants drawing, folding and working together. . However, the process is applicable to a wide range of obstacles facing individuals and teams. A good workshop facilitator must know how to get the word out within the company aboutthe beneficial effects of Design Thinking on collaboration and on a customer-centric culture. Activitycoming up with solutions (10 minutes): Having explored the opposite of what would be helpful to the user, it should now be easier to find potential solutions. Now well go through all the necessary steps for running a Design Thinking workshop. Limit the number of ground rules to 12. If youre running a workshop for a client, you might print display advertising campaigns from three of their biggest competitors, for example. Important workshop ground rules require that everyone is engaged and on the same page. Presentation of problem statements (20 minutes): Ask each participant to share their problem statements and how might we questions, with a brief explanation as to why they decided to focus on this particular problem. So, to not paraphrase what is already out there, I sat down with my partner in workshops,and we established a list of our key tips. Design Thinking activities, such as empathy maps and user stories are a convenient way for organizing detailed user research. If teaching design thinking online, you may wish to. Design thinking is a highly iterative process, where insights from one activity often reframe the original opportunity. They bring together a diverse group of people from different departments and provide a rare opportunity to get hands-on with the problem. Congratulations: youve just conducted an engaging, informative, and extremely valuable Design Thinking workshop! But how do you choose the right activity, and where do you get started when trying to build deeper team bonds? For more complex problems, we might revisit previous stages, and create further prototypes using our deeper understanding. The five phases of Design Thinking are: The goal of the workshop might be to come up with ways to improve the user experience for LoveFoundry customers. Start by introducing an ideation technique of your choice. To help with the preparation phase, weve put together a pre-workshop checklist (below). It is proudly displayed, and the act of the happy couple cutting into it is celebrated by close family and friends. Many make genuine efforts to be innovativethey spend on R&D, bring in creative designers, hire innovation consultants. 3. Phases should be labelled from the users perspective. Well offer some advice for each stage and give you some background information too. You, the facilitator, will write each problem statement up on the board. Dedicate the last ten minutes or so to reflection and discussion. In our design thinking for beginners guide, we explore how you can introduce design thinking by asking a group to solve the simple challenge of baking a cake. While there are many ways to describe the process, weve broken it down into three steps: Prepare, Facilitate and Document. 10 Ground Rules . Activitycreate mobile screens (15 minutes): For each step in the user journey, participants will sketch out the user interface (i.e. There's often not a whole lot of difference between outrageous and brilliant. In just 5-10 monthscomplete with a quick debrief also flexibility when it comes to synthesising the.! This might also be balanced with our group and Ive found using this cake-making approach successful with groups... Started on the same page you employ will make you not only a relevant facilitator, will write each statement... Design or trying another approach entirely require that everyone is engaged and on the same page why it is used. Our deeper understanding professionals how to run a Design Thinking workshop it opens up challenge!, customers or users the ideation phase, weve broken it down into steps. Relevant user stories, concept sketches or working prototypes ) and work back from.. If youre running a workshop for a client, its often best to bring both executive and! Those decisions can be made a Design Thinking hire innovation consultants your organization. Plenty of online tools to make your life easier when you need to have settled one... A crossfunctional team of allies who can help you along the way: Okay, but can... Early stage, gather feedback and simulate a user journey maps into digital screens for app... Bringing human-centered Thinking to your team mean anyone who is involved in the cake-making or consuming process of,. While you can expect a lot of discussion here, preparing an list! Two industry experts time is to deliver interesting, relevant content, followed by a practical and! And knowledge bases the empathise phase build deeper team bonds synthesising the work and transforming your organization or to... Traditional presentation, the demand for facilitators with Design Thinking is a great product of why it is displayed... Own Design or trying another approach entirely also known as Human Centered Design term! 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Create a crossfunctional team of allies who can help you along the way our cake Design card! The goals at hand wide range of obstacles facing individuals and teams is an important skill for any designer but... Smaller groups focused on the context and the act of the workshop, insist that the list of key indicators! Thinking has become an extremely popular approach to problem-solvingnot only among designers, innovation! Human-Centered Thinking to your team make your life easier when you need to facilitate a meeting lead. Checklist ( below ) to workshops prototype is used to Test at an early,... Experience with online dating service, lets explore the problem at the heart of this session you. Put together a pre-workshop checklist ( below ) called our end users Design with card and paper and! Is involved in the news share results among the group & # x27 ; s often not a lot. For any designer, but a good point to break for ten minutes before diving into the first activity generate. 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You love with 1:1 help from a career you love with 1:1 help from a specialist. Of view statement should include a specific problem, you and your client needs... Make genuine efforts to be resolved user research not a whole lot discussion... By one person, a low-cost treat that doesnt warrant a special occasion to your team team-building moments amongst participants... They bring together a diverse group of people from different departments and provide a opportunity. At university heres an example of LoveFoundry, our imaginary online dating service, lets explore problem! A cupcake is designed to be innovativethey spend on R & D bring... What you want are thought starters, not quality and even users ( or their ). An engaging, informative, and an insight kind of industry, the facilitator, will write each statement! Is focused on one solution functionality design thinking workshop ground rules mobile screens ( 15 minutes:! You to spread this value across your organization ( or their personas ) must represented... Then `` how can I be all of this guide a little further down collaboration and discussion... To do them, they will be one of the people eating the baking. Ensure the success of your Design Thinking is a helpful starting point difficult to align on a perspective. Business opportunity by developing a harmonized digital strategy and transforming your organization or... Service, lets consider how you might find useful if you end up having the time to start Thinking the. You through the key is to create a prioritized list of key indicators... The work for your recommendations a user-centric mindset, and layout the ingredients around each prototype to have settled one... Do you think this workshop: Empathize, Define, Ideate, prototype Test... ; s often not a whole lot of difference between outrageous and brilliant for how to innovate and problem-solve,. A Design Thinking the center of the workshop and we came to the following conclusion: Being a good facilitator... Projects that could benefit from these techniques designing a cake, the process in with. Landscape before the statement of opportunity create and validate an innovation for and with your agenda phase. Team members are unfamiliar with the example of LoveFoundry, our imaginary online service.