E) The Internet increases switching costs. D) taking corrective action Nike's use of celebrities to market their products, TRUSTe is an example of which of the following? A. Notions of time Culture is the unseen thread that binds people together. D) Cause-and-effect linkages may not be precise and should evolve over time. Values that influence decision-making. A strategy map helps employees to feel engaged because it shows how their work contributes to organizational effectiveness. A) Establish standards. Resources 6. Economic Conditions - One of the biggest external influences is . A) suppliers. D) Video Privacy Protection Act Responding to customers in real time As mentioned, standardizing your core processes will eventually make these processes second nature to your team. A) market share Q4 and FY 2022 Gross Merchandise Value Increased Year-Over-Year 13% and 23%, respectively Q4 and FY 2022 Total Revenue Increased Year-Over-Year 10% and 29%, respectively Cash & Ca Even though she seems successful, which time management mistake may Olivia be making? B) fewer suppliers. A) operating income E) fine-tune merchandise availability. A) unrealistic standards. !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . C) Enabling a company to work collaboratively with customers and suppliers D) Artwork D) He has high employee retention and low attrition rates. A) Span of exception Position influence. a. thousands E) A clothes manufacturer expanding its offerings to new styles. C) systems analyst. B. A) strengthen ties to its customers. These processes are goal-oriented and ensure that business operations are carried out efficiently and seamlessly. C) Only objective measures should be used and subjective measures should be avoided. A) low-cost leadership, substitute products and services, customers; and suppliers. E) functional, ________ control is an approach to organizational control that is characterized by informal and organic structural arrangements. Ethics describes the principles of right and wrong that can be used by individuals to make choices to guide their behavior. B) anonymous surfing. B) Reengineering C) A business firm is a collection of business processes. C) Because national economies are more interconnected, if one takes a downturn all take a downturn. Although many things can affect the choice of an appropriate structure for an organization, the following five factors are the most common: size, life cycle, strategy, environment, and technology. A department store creating specialized products for preferred customers. Global firms can collaborate from different locations at the same time using synchronous collaboration tools. Firstly, you must be prepared to invest properly into the initiative, in terms of manpower, resources, and capital. B) Breadth control E) managerial. Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. This goes hand-in-hand with enabling innovation throughout your organization. Which of the following best defines Kaizen? C) making information available to everyone. A climate of trust is enhanced when leaders: A. Micromanage. D) influences the work process and levels of employee performance. A) He asks to be copied on everything regardless of what it is. C) Value chain analysis Managers can increase overall productivity by increasing the efficiency of all the following EXCEPT. E) CKO, According to ________, you should take the action that produces the least harm. Riter believes that continuously improving its manufacturing processes and having satisfied employees are critical to implementing its strategy. These factors after being figured out are grouped into strengths and weaknesses of the company. At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. One of the most popular candies in the United States is M&Ms, which are produced by the Mars Company. C) employee-driven B) primarily used when management suspects embezzlement These commonalities are where we can find the foundational best practices for improving your business processes. All of the following are steps in the process for analyzing an ethical issue except: D) Business processes are usually ensconced in an organization's culture. D) verifies that generally accepted accounting principles have been followed E) TPS, MIS, DSS, and ESS. E) Transactional needs of the organization, Long-range planning activities of senior management, A(n) ________ is an activity for which a firm is a world-class leader. C) quality improvement, training, and customer satisfaction. A: Enterprise organizational assets B: Environmental process assets C: Environmental enterprise constraints D: Enterprise environmental factors Question 18: The collection of generally sequential and . A) A safe harbor C) decentralized C) translates business problems into information requirements. From there, its on to the next business process in need of improvement. IT governance refers to the overall decision-making that guides the IT strategy of a firm. E) randomly. B) the distinction between an idea and its expression. D) financial C) Range of variation Information systems enable globalization. C) It is temporary and in service of someone else. They kept us so isolated that we never even met the clients." C) zero-based A) SCM, CRM, DSS, and KMS. Despite their variations, each methodology adheres to the principles of lean operations: While the methodologies discussed above differ in many ways, you probably noticed some considerable overlap between them. D) crafting a course of action. D) an extranet. 1) ________ translates an organization's mission and strategy into a comprehensive set of performance measures that provide the framework for implementing its strategy. C. It asks for delivering existing products and services to best meet the needs of customers. B) uses Internet technology to maintain a virtual storefront. A) MBO True or False, The law of diminishing returns only applies to digital products. A) more suppliers. Along the same line, strategically improving your business processes will help keep your team error-free and will reduce the damage caused when things do go wrong. B) technology, people, culture, and structure. E) Innovation and learning, According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance." E) presenting data in understandable terms. Which of the following is not one of the six strategic business objectives of information systems? A) performed by CPAs D) Competitive advantage E) balance sheet, Which of the following is NOT characteristic of an external audit? When describing Deming's principles to a colleague, which of the following would you NOT discuss? Analyze employee performance data, collect feedback from them, and simply observe them to determine whether or not your documentation matches reality. Its these ongoing tasks that make your company what it is and that determine how successful your company can be. E) core competency. C) career readiness Issue and defect management procedures. These include (1) self-concept, (2) cognitive structure, (3) response salience, and (4) previous experience with the individual. C) quality improvement, training, and customer satisfaction. E) oversees the company's security policy. B) concurrent. D) local suppliers. Even worse, forcing a change your team isnt prepared to make can potentially disrupt your operations altogether causing more harm than good to your business. C) explains the importance of their personal relationships with clients. The four major types of enterprise applications are: B) Broadcast TV C) the mobile digital platform. B) overemphasis on paperwork. A) structural D) fixed budget. TQM is a comprehensive approach dedicated to continuous E) replication of business models in multiple countries. A) Different strategies call for different scorecards. Techniques for improving quality include all of the following EXCEPT True or False. D) capital expenditures budget E) tactical. 25) To further company strategy, measures on the balanced scorecard would most likely include: C) too much control C) decentralized controls B) tactical D) competitive Factor # 1. D) Spyware As shown above, organizations typically invest in technology to: The following, then, are all but essential to your BPI efforts: While we touched on some of the key steps for improving business processes when discussing methodologies, lets now take a more comprehensive look at what these all entail. C) monthly. Tasks, technology, people, and structure. B) information systems manager. It is a term used to describe the pattern of human activities. True or False, A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? Which of the following is a step in the control process? Business processes are typically unaffected by changes in information systems. Q. Depending on the situation, enabling your team may involve: You might need to let your team practice implementation of the new process before actually doing so. When your team does get thrown off course, though, youll be better equipped to handle the ordeal whether formally or informally. B) Today, most firms are fully digital. A) operating capabilities Which of the following best illustrates the use of information systems to focus on market niche? E) Survival. C) They offer services that are highly perishable. Which, in most cases, is the response theyd be looking for. C) Spamming Enjoyed this article? This will help to not only reduce company costs but also the costs passed down to its consumers. Want to learn more? ", B) "I was able to learn from this experience. C) ERP, SCM, DSS, and CRM. A) feedforward. D) measuring performance All of the following statements are true about information technology's impact on business firms except: In ________, raw data is systematically acquired and transformed during various stages that add value to that information. A) It overemphasizes a means to an end. This group determines who gets hired and fired, the company culture, the financial position of the organization, and everything in between. True or False, Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. B) Functional OPAs are plans, processes, policies, procedures, and knowledge bases specific to an organization. Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives. A focused and uncompromising commitment to improving business processes is crucial. A) COPPA A number of methodologies have been developed over the years for improving business processes within a variety of contexts and scenarios. D) efficient. As Dermot prepares for the meeting, what should he say about his former company? D) defect rates, 16) Measures of the balanced scorecard's learning-and-growth perspective include: A) internal business process perspective Self-Concept. She is reviewing the company's five-year plan and deciding if any corrective actions are needed. ________ is the amount of acceptable deviation from a standard, determined when the standard was established. ________ is the process of instituting ongoing small, incremental improvements in all parts of an organization. B) Renew standards. B) direct A sales forecast is an example of an organizational control from the ________ area. B) incremental Vivian has just been promoted to management after years of working at the company. C) financial D) financial perspective, Stewart Corporation plans to grow by offering a sound system, the SS3000, that is superior and unique from the competition. B) top managers. An informal group can be considered to be an organization. C) "I am so glad that job is over. C) MIS Write each percent as a fraction in simplest form and as a decimal to the nearest hundredth. Many professors complained that their time would be better spent preparing for their courses. B) customer perspective 29. E) monitoring. Computer abuse refers to acts involving a computer that may not be illegal but are considered unethical. D) overemphasis on one instead of multiple approaches. One of the most impactful internal factors is the owners, shareholders, and sometimes the executive management team. D) customers. Both quantitative and qualitative data is needed to understand the full context of the issue at hand. Typically, operational control is accomplished through reports issued Management accounting is an integral part of the management process. True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? C) external audit. C) allowing operational employees to interact with management. will have a direct impact on their overall experience with your brand. Below are four factors influencing these local government financial decisions. D) evaluating the level of bonus compensation, Section 14: Special Requirements for TX Comme, Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield, Don Herrmann, J. David Spiceland, Wayne Thomas, Claudia Bienias Gilbertson, Debra Gentene, Mark W Lehman, Fundamentals of Financial Management, Concise Edition, Strategic Management Test Two Chapters Four,. B) to view performance in several areas simultaneously (This is most important when making changes to high-stakes processes, like customer service or accounting.). A) Because benchmarks are not being set or are being set too low. Cliche as it may be, theres a ton of truth to the old moving parts metaphor. So, to start with, improving your business processes will all but ensure youre actually using your resources as youd anticipated. Which of the following may lead to competitive advantage? D) 1 and 3 Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century? C) overemphasis on means instead of ends D) Align processes with goals. Walmart's continuous replenishment system allows it to do all of the following except: E) There is no distinction, they are the same thing. E) market share. B) Enabling business functions and departments to share information C) software information systems that integrate all aspects of business, helping managers stay on top of the latest developments. C) Customer C) organization, culture, management, and environment. D) flexible and encourages self-control But if the image of the organization is good than human resources management department has to put less effort will recruitment. In making clear improvements to your business processes, youll almost certainly improve your companys bottom line. E) identifying the potential consequences of your options. Identify three environmental factors influenced by family that affect human behavior. E) e-government. There are a number of subsets to lean BPI, such as kaizen, PDCA, and 5S. A) assigning responsibility. E) Terrestrial radio, Which of the following is not protected by copyright law? As such, it provides essential information for the following objectives except A. The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: C) Privacy Protection Act A) structural Which of the following more closely aligns with a job versus a career? E) COPPA. B) Phishing A) employee education and skill level B) customer perspective A) number of process improvements One characteristic of incremental budgeting is that it A) His action is acceptable, because the grocer suffers the least harm. C) ero-based More than merely ironing things out and maintaining the status quo, you can actively look for ways to bring in even more cash and to do so in the most economic way possible. The Theory of Constraints also holds that fixing downstream issues before attacking this root cause is pointless, as the problem will simply manifest in a different way somewhere down the line. 1. But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. Each has different characteristics and goals. E) liabilities. D) FIP C) overemphasis on means instead of ends. If he finds any, he makes adjustments to various pieces of equipment in his area. E) offshoring low-skill jobs D) CTO. C) cash How would you describe her level of control? A) ideas for making organizations more responsive, more democratic, and less wasteful C) Finance and accounting A) employee commitment and customer satisfaction. B) changing conditions. The supervisor is doing which step of the control process? No matter the scope, though, the keys to successful implementation are to equip and enable your team members, and to facilitate engagement and growth throughout your organization. Now, you can begin working with your team to create an improvement plan and put it into action. C) longer cycle times If one element brings positive effects to company, it is considered as strength. D) Improved employee morale D) people orientation and improvement orientation. 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