Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). The number of achieved interviews was 1146. When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. PIP telephone assesment today. I first applied for pip back in 2016 and was awarded a paper based award . Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. For those undergoing WCA logistic regression analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. This document/publication is also available on our website. and Pensions or any other government department. We also use cookies set by other sites to help us deliver content from their services. How do I manage my money if I have to go into hospital? This will indicate when your appointment will be for PIP assessment with questions on mental health. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). someone helps or encourages you to go out. Having a mental health problem can be expensive. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases. The most common topic that claimants felt was difficult to discuss was their mental health (14 per cent), followed by claimants physical health or disability (11 per cent). Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Views expressed in this report are not necessarily those of the Department for Work The reasons for feeling uncomfortable with video assessments also differed by health condition. Nearly two thirds of claimants (63 per cent) were aware that they could have a third person present on the call for support. When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. All face to face assessments have been suspended for at least 3 months. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. There are several things to remember during your PIP assessment. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. Try not to just yes or no to the questions. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. Coded open text question. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. Those with mental health conditions were more likely to prefer telephone than those without mental health conditions (67% compared with 60%). You will need to contact the assessment provider and request a home assessment. Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. Nine in ten (PIP - 90 per cent, WCA 93 per cent) claimants were satisfied that the assessor called on time. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). 64 Posts. Unweighted base: only claimants who are comfortable with video assessments (n=492). This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. To ask for an adjustment, phone your assessment provider in advance using the number on your appointment letter. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. Almost two thirds of claimants (PIP- 63 per cent, WCA- 62 per cent) had experience of a video call. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. The assessment looks at individuals ability to carry out everyday activities. Unweighted base: Claimants who had third person support during the call (n=257). This allows us to adjust our estimate of the relationship between our variable of interest and a respondents channel preference to ensure that this relationship is not driven by differences in the other variables included in the model. You can learn more about these PIP medical assessments with questions on mental health by buying this book on this website. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. Kew To help us improve GOV.UK, wed like to know more about your visit today. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). The professional will then send it to DWP to check if you are eligible for the benefits. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Pip telephone assessment experience. Around two thirds of claimants (63 per cent) were aware they could be joined by another person. TW9 4DU This group are referred to as awaiting further assessment throughout the report. The assessment provider was able to incorporate breaks in 93 per cent of cases where it had been requested. should she ring pip and update them about this they make a decision?england Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. A third of these claimants (33 per cent) reported general discomfort using a video call for an assessment, one in five (20 per cent) said they would feel unsure on how to use the technology, and a further nearly one in five said that they would feel too nervous or that they do not want to be on camera (both 18 per cent). Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. Unweighted base: Claimants who said they preferred telephone assessments only (n=368). More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what | Mental Health Forum Unanswered threads Talk with people who know what it's like! Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). How do I ask for a Mandatory Reconsideration? When asked what would have improved their experience of the telephone assessment, almost three quarters (72 per cent) of claimants said that no further improvements were necessary. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. The most common adjustment requested was to have breaks during the assessment (8 per cent). Those who were awarded PIP tended to express higher levels of agreement with the two statements. Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. This appointment letter will be given by Atos & Capita. That's why benefits like Personal Independence Payment (PIP) can make such a difference. You will need to contact the assessment provider and request a home assessment. Pip telephone assessment experience. Citizens advice. 64 Posts. Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). You can also answer yes if you meet one of the following conditions: Here is another sample PIP assessment question on mental health: Do you need help from another person, guide dog or specialist aid to get to a location that is unfamiliar to you?YesNoSometimes. Most commonly this was in the form of a letter (57 per cent) or telephone call (38 per cent). Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). You are currently in the en section of the site. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Women were more likely than men to say that telephone assessments are easier and more comfortable (69 per cent, compared to 58 per cent respectively). This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). This is someone with extensive knowledge of the. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. Then get someone to come and sit with you at the next one as support? The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. Those undergoing a reassessment were also more likely to choose a telephone assessment (68 per cent) than those submitting a new claim (57 per cent). Do be advised that the 'DWP' call handlers are not PIP advisers. 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