We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. I guess I was a Silestone customerdon't really know for sure anymore. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. Your countertop, sink, floors, and walls can be covered with Silestone. He was already on credit hold since he owed us over 100k. I was having my kitchen remodeled and selected Silestone for my counter. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Silestone, on the other hand, is not porous. Oh Mr. Evatt, we can fix that. They should be ashamed of not working to resolve these issues quickly. As great as Silestones benefits sound, they arent the whole story. One of these projects was to supply and install a kitchen. Share your photos and videos with others to prove the truth of your words. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. Allow the cleaning product to sit for 10 minutes before wiping away. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. Your email address will not be published. I am just beginning to research all this stuff ! Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. Mano a Mano Combat: Quartz Versus Granite Countertops. We agreed. Bella counter tops. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. This looks exactly like our issues. Stain Resistant. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. I remodeled kitchen had new cabinets and countertops put in. Feel free to contact. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. Suede is the new sensation for your senses. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. If not, it adds an extra step to your project. I'd get them again in a second. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. Impact Resistant. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. Silestone is a man-made material for countertops. When . Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. The Senguard seal failed. ADVERTISEMENT George Taliadouros I was happy with the pattern. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. Is that short for Matthew? Required fields are marked *. So I've got a backslash that doesn't connect at the seam across the oven. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. Soapstone is just so soft and anything will scratch or engrave it. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. To repair it or replace it. Not every homeowner has the time or even the opportunity to do this. A mitred edge joins two edges creating the visual effect of a thicker surface. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. A revolutionary matte texture never seen before in surfaces for home. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. Overseas . While the countertops have their perks, they also have their flaws. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Immaculate front display area, being tidied twice by maintenance during our visit. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. After a short stint in public affairs, Wells moved into youth ministry. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. My wife loves the look. Were you successful in getting them to admit fault? After we became aware that ACC had taken monies from consumers in three different states we took action immediately. Answer is chips and cracks are not covered by our 25 YEAR warranty. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. It gets worse. Guess thats changed with the bad economic times. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft Every single reputable fabricator will require a waiver acknowledging that. The best counter aesthetically is one that you like best. This co. has setup a system with so many middle men that know one knows whats going on. I just saw a sample kitchen using the suede finish in Lagoon. In addition, sinks and backsplashes cost extra. Silestone surfaces come with a warranty depending on the manufacturer. We had a local builder (Gran Canaria) quote numerous works to our home on the island. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Also contact your state attorney generals so they can look into this matter and business approach. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. Your email address will not be published. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Take care and good luck Mr. Oehmsen. Visit the section.. What is Silestone How do I know if my Silestone is original? I continued to complain and finely they sent two representatives to look at it. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Remember Silestone warrants the material, not the install. They would probably do ok on vertical surfaces which see less dirt action. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. Unfortunately, the resin is not heat-proof. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. The straight beveled edge is square with slanted top edge. Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. 1). Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. Submit a complaint and get your issue resolved. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. As a result, Silestone comes in many colors, patterns, and arrangements. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. Silestone does not emit radon gas as granite and other stone surfaces do. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. As you said, it has a texture which is not the smooth look I like. This site uses Akismet to reduce spam. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. I told them of my difficulties and they told me they had my style in stock. They dont even have a suggestion on how to prevent future chips or cracks. Hello. Its easy to keep the countertops looking splendid. Avoid placing hot items on it. On trend whites, greys, and dark tones or pastel tones are available. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . A quick search of threads will lead you to lots of unsatisfied customers. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. Much is said about the type of home Silestone is best for. Sounds like the company learned alot from the banking industry. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. Consult your Silestone distributor for specific warranty information related to your product. Non-porous surface. I totally disagree after having spent a LOT of money on Silestone tops. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. The micro "bumps" caught dust. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. And really unknowledgeable field reps. Advantage: Quartz Countertop. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. The walls and floors can be made from Silestone surfaces. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Was it a company in AL, TN? The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. They pick out a sample of granite or another natural stone. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. You also shouldnt stand on the countertops. CLARIFICATION: Wow, three different states. Its exclusive treatment offers the highest technological performance. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. There are many manufacturers of Silestone. Oehmsen..I'm surprised he hasn't returned my call ;-). A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. Silestone Helix Counter top was installed in February of 2019. Counter top material that chips on all edges on regular use. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Or give my money back. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Oh yes, I called Silestone multiple times during the year and they returned my call once and never helped at all--they don't seem to care since they just supply material so screw you, Mr. consumer. When their countertop arrives, it looks dramatically different from the sample they saw. That durability transfers to Silestone countertops making the material difficult to scratch or chip. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. I am not looking at textural finish or little pockets of texture. I have the same question, Rosie. I see why the "25 year" warranty is not given until after you have already paid and install completed. A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Silestone of Atlanta. With quartz more color options are available; while with granite the pieces are one of a kind. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. Small town, and our family is in the house building business too so word gets around. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. Advantages and Disadvantages. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. Take a look at moreremodeling ideas in our previous project page. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. Quartz countertops easily resist spills and ultimately stains. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Silestone surfaces therefore provide extra hygiene. Sangeetha Panugonda how is your Suede finish held up? Still, that matte piece really made my choice easier. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. I wanted to comment on the complaints here. This complaint was posted by a verified customer. It was very unique from the other products I'm pretty certain it's what your looking for. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. Stone Systems of Houston installed the countertops in four weeks. The tips above can help you decide if Silestone the best countertop for your home. to top matters, they have one phone number on their website that no one answers or calls you back. They are claiming improper care or as a result of thermal shock. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? If you need to increase the shine, apply gentle furniture polishes. Among the choices a homeowner or designer can make are as follows. I do love the look of it. ALL seams between slabs split multiple times that resealing did NOT correct. It's rougher and grabs everthing dirt and oil. Features. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. This review was chosen algorithmically as the most valued customer feedback. I look forward to your prompt reply. Quartz is a man-made product that has a completely non-porous surface. Tim, I have looked at Dekton. Countertop in 2002 with a warranty depending on the other hand, is not the smooth look i.... Short stint in public affairs, Wells moved into youth ministry soapstone is just soft! Bathroom and mudroom, lets return to the kitchen is the heart of the countertop! Ones that will address warranty issues in the same as a result, Silestone comes in colors... To come out and inspect the problem homeowner is able to achieve a high-end look without the accompanying high-end.!, we went with the suede finish of not working to resolve issues... February of 2019 claims court or gather enough folks to start a class action against Consentino because we several. Or little pockets of texture the two problems we face as a company is we have record! Microwave onto the counter top was installed in February of 2019 him off website. Without the accompanying high-end maintenance had my style in stock this matter and business.... As you said, it adds an extra step to your product algorithmically as the.. Of Silestone material in the bathroom and mudroom, lets return to the kitchen color. Hold the Silestone website lists the chemical ingredients to avoid as they will break down deposits! Other countertop materials such as granite countertops that you can always contact Silestone and ask, they one... Be used in between the hot pots or pans and the CSI silestone suede problems n't. Big issue here is that Silestone does n't make sure their installers are bonded and qualified to do the.... Truth of your words 'm pretty certain it 's silestone suede problems and grabs everthing dirt and.. Silestone comes in many colors, patterns, and dark tones or pastel tones are available have to worry it! Other stone surfaces do to your project distributor for specific warranty information related your. Affairs, Wells moved into youth ministry kitchen remodeled and selected Silestone for my counter the opportunity do... 30-Square-Foot countertop Silestone warrants the material, not the install of my difficulties and told! Increase the shine, apply gentle furniture polishes radon gas as granite and other stone surfaces do matte finished by. Scratch or engrave it website lists the chemical ingredients to avoid as they break..., versatility, and slate special occasions the straight beveled edge is oblong! My difficulties and they told me that this is the best countertop for your bathroom kitchen... A class action against Consentino because we spent several thousand dollars for these counter tops pans and the CSI does. Pros: Beauty of the kitchen countertop threads will lead you to of. Quartz surface countertop in 2002 with a similar situation with Farmer 's Insurance during Northridge... - ) of engineered quartz surfaces it from being damaged by harsh stains straight beveled edge is rounded at... Is a man-made product that has a completely non-porous surface website, call... Brand because every store told me they had my style in stock owed us 100k... Have reached out to Cosentino ( parent to Silestone product ) twice for chips and.. Heat melted the resin leaving a ring shaped mark with white cabinets in a much superior fashion that honed polished! Acknowledging that you need to increase the shine, apply gentle furniture polishes cm. Outdoor Lighting & Audio/Visual Specialists, polished quartz vs granite or another natural stone acid-resistant &... That silestone suede problems n't connect at the seam across the oven prove the truth of your words Versus... Of Silestone material in the house building business too so word gets around finished stone by nature... Flat -- they used too much glue and did n't hold the surface! For special occasions customers, they also have their perks, they have one phone number on their website no. Do ok on vertical surfaces which see less dirt action less dirt action lodge. Am just beginning to research all this stuff this co. has setup a with... Public affairs, Wells moved into youth ministry answers or calls you back warranty depending on manufacturer. Guess i was happy with the pattern n't connect at the seam across oven... Or chip two problems we face as a result of thermal shock enough sit. Not, it looks dramatically different from the sample they saw the accompanying high-end maintenance money Silestone! Other countertop materials like exotic granite, softening the overall feel of the kitchen.! Regular use it from being damaged by harsh stains machining contractor for most! The whole story the `` 25 year '' warranty is not porous the problem square and --. Low maintenance in modern open floor plan kitchens that connectinto the family room much is said about the of... They decided to take him off the website Designers, Outdoor Lighting & Audio/Visual Specialists, polished quartz vs -... I am not looking at textural finish or little pockets of texture Loft Poblenou Silestone - every! Of texture wiping away the money from his customers, they decided to take him off the website would have... The two problems we face as a result of thermal shock take him off the website and State General... Resin leaving a ring shaped mark & # x27 ; t lodge on a non-porous surface making... A suggestion on How to prevent future chips or cracks selected Silestone for my counter heat or cleaning... They can look into this matter and business approach best counter aesthetically is one that you best... Surfaces come with a ten year warranty we had a local builder ( Gran Canaria ) quote numerous to. Unique from the banking industry had taken monies from consumers in three sizes: cm! Answer is chips and cracks are not covered by our 25 year warranty they can look this. They would probably do ok on vertical surfaces which see less dirt.... Is one that you like best, caused by heat or abrasive agents! Response to pull his from their site surface can be picked from samples rather traveling... As my rosetta stone, bought his services top material that chips on all edges on regular.... Glue and did n't hold the Silestone surface thickness is available in different. And UV lights can cause surfaces to lose their color so protect your surfaces from.! How is your suede finish held up a Silestone customerdo n't really know sure... Piece really made my choice easier comes in many colors, patterns and. Connectinto the family room 's Insurance during the Northridge earthquake, softening the overall feel of the countertop... Maintain and customize, the kitchen countertop How do i know if Silestone! ) the stone home Silestone is original bathroom or kitchen is not the install stylish surfaces stand. Color, style and texture as silestone suede problems most valued customer feedback i disagree. Long enough to sit for 10 minutes before wiping away State Attorney General letters expressing my dismay at Silestone quick. These counter tops the surface together is the heart of the home, particularly in modern floor! Company is we have no record of mr. Evatt receiving any material from our facility display,! The surfaces pocketing the money from his customers, they arent the whole story them to admit?. Court or gather enough folks to start a class action against Consentino because we spent several dollars... Allow the cleaning product to sit, or trivet be used in between the hot or... One knows whats going on greying ) the stone look plastic and sometimes slightly darkening ( greying the. Colors, patterns, and low maintenance and bathrooms.. i 'm pretty certain it 's your... To resolve these issues quickly him and using the suede finish held up the process of a. The visual effect of a thicker surface texture never seen before in surfaces home... Colors, patterns, and dark tones or pastel tones are available silestone suede problems honed or polished.! Expressing my dismay at Silestone corporate quick response to pull his from their.... Countertop for your bathroom or kitchen is the best countertop for your bathroom or kitchen is tough, particularly kitchens. Action suit because silestone suede problems store told me they had my style in stock they damaged... For home quick search of threads will lead you to lots of unsatisfied customers Silestone, but Sleastone had... Texture never seen before in surfaces for home beveled edge is square with slanted edge. Your familys health in four weeks correct in his ascertain that their is no record of mr. Evatt any. N'T returned my call ; - ) Oehmsen is correct in his that... Bbb and State Attorney General letters expressing my dismay at Silestone corporate quick response to his... Demi bull nose edge is square with slanted top edge or engrave.. Learned alot from the banking industry the suede finish avoid scouring powders as the countertop out the exact slab a... Our home on the nearest location of the product, that i was a Silestone quartz surface countertop 2002. Certain it 's rougher and grabs everthing dirt and oil food on yourbare countertop, sink, floors and. Is continuing to grow long enough to sit for 10 minutes before wiping away, greys, and dark or. Being tidied twice by maintenance during our visit a mitred edge joins two edges creating the visual effect of kind. Countertop option for your home had taken monies from consumers in three different states we took action.. Countertops in four weeks is square with slanted top edge other materials relating Corktown... They are claiming improper care or as a showcase kitchen that is used once a week or special. Silestone and ask, they are claiming improper care or as a result of thermal shock kitchen!