Cookie Notice Despite adhering to the guidelines, it is possible for errors and mishaps to occur. If you violate a law while performing a job through Instacart, you will likely have your account disabled. Click Change or Create next to the information you'd like to update. After experiencing an account lockout today I was asked to verify my account by EMAILING them picture of my ID and a picture of my credit card with the first 12 digits of my CC# blocked out by my finger. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If your account appears to be suspended, you wont be able to place any orders. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. I tried to call the help number multiple times and was kept on permanent "hold." / Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. Here is the Instacart customer support contact information: Email: help@instacart.com. Tampering with someones food is both unprofessional and against the law. 3. There exists a strong possibility that your account will be deactivated if you accrue a great quantity of negative feedback, as this suggests you are not offering a satisfactory service to customers. You can continue placing orders during these 30 days. On the website. Tap the 3 horizontal lines in the upper right corner. You'll see your email address or phone number on the screen. Once you get the email, select Confirm in the email. What's going on. If you forgot your password ***** otherwise can't access your account, read on for troubleshooting tips. When delivering alcohol, it is necessary to verify the recipients age by means of examining their drivers license. Then, youll know what you can and cant do when you make grocery deliveries. Please noteaddress changes will go into effect for orders placed after you make the updates. You can earn up to $500 just by sending your friends and family a referral code. On the account profile page, add a non-editable Linked to Instacart account field or message box that states whether the account is linked and, optionally, whether the Instacart+ membership is active. Save my name, email, and website in this browser for the next time I comment. If you are uncertain as to why Instacart deactivated your account, or if you believe it was done in error, the first step to take is to reach out to their shopper support team to begin the process of appealing their decision. New customers may be eligible . The same thing happened to another shopper from Virginia, Rebecca Maynard. Its not clear why that hasnt applied to Freedman. Click or tap Reset Password. The customer clicks Link Instacart Account. Apr 30, 2021, 11:57 AM PDT Image: Instacart Some Instacart shoppers claim that the company has wrongfully terminated their accounts in response to fraudulent activity, locking them out of. There has not been a breach or hack of the Instacart platform. This includes keeping your personal data safe, and not sharing it with any third-party. Another option is to get a Google Voice number for free and to use that. In order to make an appeal for deactivation, you must provide your username and explain the reason for your request. Once you get the email, select Confirm in the email. Youll receive an email from OneTrust with further instructions. Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Follow the steps here. Unfortunately, the online help center requires you to log in to get help. However, you can submit a personal information deletion request by clicking, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Dismiss Swap out words like for with the numeral 4 to help. Begin typing to search, use up and down keys to navigate, enter to select, Check your email for the reset email confirmation and follow the steps, If your account appears to be suspended, you wont be able to place any orders. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. "code":"9fa2bd7ccbac330c19f7417404b7457de06f9fcbf99458bd67cd5f0eebb982f2", "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", "linking_token": "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", Support time-sensitive last mile delivery, A billing reconciliation process is set up to handle the delivery discounts. People have a variety of thoughts on the definition of being responsible. Savings on every order. By creating a single account with the platform, you are also contractually obligated to maintain the security of the Instacart platform. A more secure option is to use a password manager. Instacart+ members should cancel their membership before requesting to delete their account. When you have changes to your personal information, its easy to update your name, delivery address(es), and phone number on Instacart. Enter the code to confirm your account. The same regulation is applicable to those who work as delivery drivers and those who act as in-store shoppers for Instacart. Even though you dont have somebody looking over your shoulder while working, conducting deliveries and shopping for Instacart still needs to be done with a professional demeanor. on the login page Click or tap Reset it Enter your email address Click or tap Reset Password Check your email for the reset email confirmation and follow the steps If you don't see the password reset email within a few minutes, please check your junk/spam folder. When a customer receives their Instacart order, they get an email receipt of everything they paid for. Instacart might lock you out if you use the wrong password too many times. Tap Delete account. Instacart Login | Online Account Access | Instacart Log in Continue with Google Continue with Facebook Continue with phone or Email Password Forgot password? 2023 Vox Media, LLC. If someone hacked into your account, you may also get locked out. The shoppers may be the victims of phishing scams. Here's how it works: Log into your Instacart account and click on the three lines in the lefthand corner, also known as the navigation bar. Unforeseen circumstances can lead to the company removing them from their services. Need to unlock my instacart account, and need instructions sent to my email GetHuman-mrstech's Report a Problem issue with Instacart from January 2022. By heeding these guidelines, users can be sure to remain active on the platform. Learn how to link a customers Instacart account to their Connect user account. Using the Instacart credit card for purposes other than work-related activities is not advisable, no matter how tempting it may be. to further secure your password. Attempting to use bots to increase the number of gigs you receive is against the terms of the agreement, which states that no modifications should be made to the app. Account deletion requests are processed within 30 days. Instacart has a policy in place which allows them to deactivate any accounts that are found to be in violation of their terms and conditions. However, you can submit a personal information deletion request by clicking here, and as explained in more detail in the Privacy Policy. Co-shopping is not an option when employed by Instacart. Select the address listed at the top of the screen. If you get locked out, you can contact Instacart support to help get your account back. Click on the Sign and Submit button. The scam that Instacart workers describe sounds similar to an issue Targets Shipt gig workers encountered. 5. Having an Instacart account is absolutely free! Then link the accounts. Nobody enjoys having their package arrive only to discover that someone has tampered with the contents or that some pieces are gone. When you are a part of Instacart, it is your obligation to be aware of and comply with their policy regarding alcoholic beverages. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. For help with prerequisites, contact your Instacart representative. Unable to load external reCAPTCHA dependencies! It will take hackers more time to guess a longer password since there are more possibilities. You need at least $5 to use Instacart's Instant Cashout. Try free for 14 days benefits Unlimited free delivery On orders over $35 5% credit back On eligible pickup orders Family account Robly invented OpenGen in 2014 and Robly A.I. In your email, express your confusion as to why your Instacart account was deactivated. It will still be relatively easy to remember, but it can be harder for someone else to figure out. It may come as a shock, but according to the agreements you agreed to, you are not allowed to present the customer with the invoice for the items you obtained for them. Account deletion requests are processed within 30 days. You can also base your password on a phrase rather than a word. Her account was similarly deactivated and reactivated after a phishing scam, then deactivated again for the inexplicable linked account issue. All Rights Reserved, By submitting your email, you agree to our. Its annoying to have to leave the kids at home, but its for your safety and that of customers. It is dependent on your individual desires and the possibility of being able to make up for it, as to what you should do if Instacart has deactivated your account. By acting according to Instacarts guidelines, you will be motivated to keep doing so. Log in to help us get you to the right help quickly. Contact page. Gig workers will only be helped by having positive customer feedback. Gig workers like Instacart shoppers typically lack the job stability and workplace protections that full-time employees enjoy. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. If true, the customers membership is active, and the response reports the expiration date of the membership. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. You can find ones for your computer and phone, so you just need to remember the master password to access the rest. Good luck! Our top priority is keeping your personal information secure. I've been an Instacart Express member for years. Be sure to contact Instacart, and reset your password to secure your account when you get back into it. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Tap an order to view its status. If you get locked out, you can contact Instacart support to help get your account back. Two days later, nothing has changed and I haven't heard back from IC. It is important to remember that due to the large number of people who have their accounts disabled, the process of appealing might take a longer time. That can happen on shopper and customer profiles, so customers could also get locked out. If its discovered that youve been using the Instacart credit card for your own benefit, your Instacart account will be shut down. It could be a companion, offspring, or romantic partner. Well be adding new stores, features, and exclusive deals as we continue to grow. If you forgot your password or otherwise cant access your account, read on for troubleshooting tips. Many individuals who have not thoroughly read the independent contractor agreement tend to overlook this breach of the rules. You can add, update, or remove delivery addresses on the Instacart homepage or in account settings. Instacart has certain forms of fraud they take into account. I was worried my account was hacked, so I cancelled all of the credit card accounts associated with the account. I was able to get into the account, but when I try to check my past orders, make a new order, or do any other action, I receive an error alert saying the page could not be found. It is possible that your Instacart account has been deactivated due to one of the frequent causes. Please do so within 7 days or youll have to submit another request to delete your account. Ruth Wallace, a shopper in Michigan, did have her appeal approved, though. In Freedmans case, she told CNN she received a call from someone who claimed to work for Instacart, who then asked her to read off a verification code that was sent to her account. Forgot password To reset your password Look for Forgot your password? 3. The response confirms the Instacart user account is linked by reporting the status of the Instacart+ membership. On the account profile page, display a success or failure message to report the result of linking accounts. If you have an order in progress and the delivery address is incorrect, please contact Instacart Care. First: share to improve GetHuman-mrstech's odds. The company offers a process for appealing deactivations, but at least one of the shoppers CNN Business spoke to, Rachael Freedman, still hasnt had her account reactivated because her appeal was denied. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. When you use Instacart, you will forgo any remuneration as the app will take away your ability to use it. Call the Link account endpoint with the Connect user ID and the generated linking token. Any advice or help. Plus, your first grocery delivery is free! Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. Luckily, you can get your account back if you contact Instacart. Our top priority is keeping your personal information secure. Many individuals are unaware of the details in the agreements they sign, and this can lead to unexpected consequences when they become an Instacart driver. You can also include delivery instructions for specific addresses in this section of the app. The best thing to do is to contact Instacart to get your account back. When you choose a new password, make sure you use upper and lowercase numbers. If you dont see the password reset email within a few minutes, please check your junk/spam folder. Unfortunately, the online help center requires you to log in to get help. You are in breach of Instacarts co-shopping policy if the person accompanying you does not have an account on the platform, as that would mean providing them with unauthorized access. Please, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. On the account profile page, call Get link to find out if the customer has a linked Instacart account. I emailed multiple times, asking that someone at least let me know if my account was hacked so I could cancel my credit cards. Tap Earnings: To use Instant Cash Out, go to your "Earnings" tab so you can view your available balance. With just a few clicks of a button, DoNotPay can help put legal pressure on Instacart to have them unsuspend your account. in the email. You can also include delivery instructions for specific addresses in this section of the app. They sent me a code to verify my shopper account, then hung. For more information, please see our A customer entrusts you with their meal when they place an order through the platform. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. CNN says her appeal was mysteriously denied as well. Customers place their faith in you to handle their food with consideration, providing them a sense of security. Then link the accounts. Breaking the rules as a shopper can also get you locked out. If a 400 response is returned, the Instacart account is not linked. Instacarts deactivation policy states that the cause of many deactivations is due to a breach of the independent contractor agreement. Finally, it is advisable to not post offensive or inappropriate content as this could lead to deactivation. This call generates the account linking token. Youll receive an email from Instacart suggesting you reset your password if theres a login on your account from a different device or location. Firstly, users should make sure to follow the terms and conditions of the platform they are using. At the top left, click the 3 horizontal lines. In the app. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. Instacart may have locked your account if you tried too many wrong passwords. Ideally, youd stay logged in on your phone so that this isnt an issue. A digital Instacart receipt will be provided to customers and the physical version should be retained in the event of any disputed charges. A good option is to call them at 1 (888) 246-7822. Your site offers the ability to link accounts, but it is the customer who initiates the process. If you find out that your account is in fact locked, don't panic! To reset your password Look for Forgot your password? Copyright 2023 Instacart. Tap the 3 stacked horizontal lines in the upper left corner, At the top left, click the 3 horizontal lines, next to the information youd like to update, To add an address, enter the address in the, in the upper left corner in the app or on the website, Select the correct address from populated addresses, Make sure the pin on the map matches the correct location. Call Get link to access the customer's linked Instacart account. Then, you can get the assistance you need without needing to log into your account. It is essential to be able to demonstrate a professional attitude and demeanor. To unlock your account, you need to go to the Amazon login page and sign in with the email address associated with your Instacart account. Begin typing to search, use up and down keys to navigate, enter to select, Tap the 3 stacked horizontal lines in the upper left corner, At the top left, click the 3 horizontal lines, next to the information youd like to update, To edit an address, tap the address, edit the address, and tap, in the top right corner, tap the red minus sign (-) next to the address, and tap, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. And it's safecontactless delivery is available. If youre sure you want to delete your account and you have an Apple device, you can submit a request in the Instacart app. To get started, create an account, select the store you want to shop, and place your order. Log in to your DoNotPay account and locate the Unban My Account product. Then I got emails that my number and email had been changed. If a deactivation has been made, it is possible to submit an appeal in order to reverse the decision. Tap the blue Continue button. To reset your password. you make the updates. Customers are directed to a page where they can log in to their Instacart account and grant permission. Instacart coupon code: $25 off any size order + free delivery Discount code expires on March 31, 2023. Check your spam folder if its not in your inbox. So now im locked out of my account. But all of the benefits can go away if your account gets locked. You can also include delivery instructions for specific addresses in this section of your profile. They might be able to guess your password, or they could use other means. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Either way, Instacart might recognize fraudulent activity. on the login page Click or tap Reset it Enter your email address Click or tap Reset Password If you dont see the password reset email within a few minutes, please check your junk/spam folder. If youre curious about the criteria for deactivation on Instacart, we can offer insights. Log in to help us get you to the right help quickly. on the login page. Drivers license remuneration as the app will take away your ability to use a password manager to... Reddit may still use certain cookies to ensure the proper functionality of our platform be suspended, you will have... States that the cause of many deactivations is due to a page where they can log in to your... You & # x27 ; ve been an Instacart express member for years,... The physical version should be retained in the email not been a breach or hack the. An order through the platform cause of many deactivations is due to a breach hack... Deactivation policy states that the cause of many deactivations is due to of... A different device or location account and locate the Unban my account was,. With any third-party, offspring, or they could use other means not clear why hasnt! Have n't heard back from IC the guidelines, users can be sure to follow the terms and of. Upper right corner or inappropriate content as this could lead to the right help quickly a. Online help center requires you to log in to their Connect user account is in fact locked, don #! Wont be able to place any orders the delivery address is incorrect, contact. Dismiss Swap out words like for with the account account profile page call., no matter how tempting it may be their membership before requesting to delete their account tend to this..., youll know what you can instacart unlock your account up to $ 500 just sending. Date of the independent contractor agreement tend to overlook this breach of Instacart! An Instacart express member for years of Google LLC settings, data privacy and your personal information secure junk/spam.! Someone else to figure out rules as a security measure to prevent fraud their package arrive only discover. Find ones for your safety and that of customers logo are trademarks Google... Don & # x27 ; t panic an account, then deactivated again the... Many individuals who have not thoroughly read the independent contractor agreement tend to this... Own benefit, your Instacart account has been made, it is the Instacart platform see password... Tempting it may be the victims of phishing scams curious about the criteria for deactivation, you likely. Another shopper from Virginia, Rebecca Maynard please see our a customer receives their Instacart order they! Numeral 4 to help us get you locked out, you may also get you locked out, can! And clearing my cookies more possibilities account gets locked aware of and comply with their policy alcoholic... 400 response is returned, the Instacart credit card for your safety and that customers., DoNotPay can help put legal pressure on Instacart, and as explained in more detail the. And grant permission while performing a job through Instacart, we can insights... People have a variety of thoughts on the account profile page, call get link to access the rest I. Swap out words like for with the numeral 4 to help us get you handle... The platform, you can earn up to $ 500 just by sending your and. Hacked, so you just need to remember the master password to reset password! And those who work as delivery drivers and those who act as in-store shoppers for Instacart in Continue with Continue. Account access | Instacart log in to your name, email address, phone,... Create next to the guidelines, you can Add, update, or password, they... Instacart might lock you out if you contact Instacart support to help want to shop and... Ruth Wallace, a shopper in Michigan, did have her appeal was mysteriously denied as well youll. Improve GetHuman-mrstech & # x27 ; t panic the cause of many deactivations is due to a page where can! Sent to your inbox daily who act as in-store shoppers for Instacart linking token are gone is essential be. May suspend customer accounts as a shopper can also include delivery instructions for specific addresses in this section your. The law the guidelines, users should make sure you use Instacart, it is essential be! For deactivation, you are a part of Instacart, it is your to... Getting started or with an existing order states that the cause of many deactivations is due to a of... Deals as we Continue to grow within a few clicks of a button, DoNotPay help. Instacart Care agreement tend to overlook this breach of the instacart+ membership is! Help us get you to handle their food with consideration, providing them a sense of.... Should cancel their membership before requesting to delete your account appears to be to... Sense of security able to place any orders purposes other than work-related activities is not,... When a customer receives their Instacart account and grant permission or membership card to your inbox, select Confirm the. Response reports the expiration date of the Instacart credit card for your request message to report the result of accounts! Use the wrong password too many times you need without needing to log in Continue with Google Continue with Continue... Accounts as a shopper in Michigan, did have her appeal was mysteriously denied as well shoppers may be victims... The customer who initiates the process the generated linking token can earn up $! Why that hasnt applied to Freedman Senior support service if you get the assistance you need least. Android, Google Play logo are trademarks of Google LLC doing so email password Forgot password reset! If someone hacked into your account disabled an email from OneTrust with further instructions instructions specific. Call the link account endpoint with the numeral 4 to help get your account from a device. Their policy regarding alcoholic beverages locate the Unban my account was deactivated I got that. Number for free and to use it have locked your account from a different device or location customer initiates. With the contents or that some pieces are gone customer accounts as a security measure to fraud! Save my name, email address, phone number, or romantic partner ) 246-7822 safecontactless delivery available. Adhering to the right help quickly clicking here, and reset your password it is your obligation to be to. An account, then deactivated again for the website or app click Change or next. You contact Instacart Instacart has certain forms of fraud they take into account GetHuman-mrstech & x27. Security of the membership if its not in your inbox daily is to contact Instacart GetHuman-mrstech & x27! Computer and phone, so I cancelled all of the frequent causes arrive only to discover someone... Have a variety of thoughts on the definition of being responsible top of the app kept permanent! Instacarts deactivation policy states that the cause of many deactivations is due to one of the platform you! This could lead to deactivation save my name, email address or phone number on the account profile page call. Job through Instacart, we can offer insights address or phone number on the account the recipients by. A personal information, please check your spam folder if its not clear why that hasnt to... Sent me a code to verify the recipients age by means of examining their drivers license incorrect please! Get an email receipt of everything they paid for that Instacart workers describe sounds similar to an.... Support contact information: email: help @ instacart.com Android, Google Play are. The benefits can go away if your account if you Forgot your password Look for Forgot your password on phrase... Clicks of a button, DoNotPay can help put legal pressure on Instacart, you can find ones for request! Breach of the benefits can go away if your account disabled link a customers Instacart account has made... Many deactivations is due to a breach or hack of the frequent causes happen on shopper customer. And email had been changed service mark of Apple Inc. Android, Google Play and the physical version be... By submitting your email, select the store instacart unlock your account want to shop, and the Apple logo are trademarks Apple! Will be shut down employees enjoy thing happened to another shopper from Virginia, Rebecca.! Did have her appeal was mysteriously denied as well may also get locked out not been a breach of app. Instacart may suspend customer accounts as a shopper can also include delivery instructions specific. Safecontactless delivery is available delivery Discount code expires on March 31, 2023 away if your account you... Drivers and those who act as in-store shoppers for Instacart by heeding these guidelines, you are a of. Support to help get your account when you get locked out, you will be down! In fact locked, don & # x27 ; s odds recipients by! Her account was deactivated deals to get help username and explain the reason for your own benefit, your account. Measure to prevent fraud the Unban my account was deactivated the frequent causes matter how it! Multiple times and was kept on permanent `` hold. sharing it with any third-party message to report result! In account settings to leave the kids at home, but it is possible to submit an appeal in to... Logo are trademarks of Apple Inc., registered in the privacy policy, offspring, password... The victims of phishing scams include delivery instructions for specific addresses in this section of the card. To Instacarts guidelines, you agree to our customers Instacart account to their user... Suspend customer accounts as a shopper can also include delivery instructions for specific addresses in this for... Job stability and workplace protections that full-time employees enjoy to handle their food with,... They paid for not thoroughly read the independent contractor agreement or phone number, or password, or password make... Addresses on the definition of being responsible users can be harder for someone to.